Citizen Survey & Community Focus Groups

The 2017/2018 Citizen Survey Results Available
An overview presentation of the results will be presented at the regular Town Council meeting on Tuesday, March 20th, at 7pm in Town Council Chambers. Full results reports are available below.  For questions about how and why the survey is conducted, browse our frequently-asked questions.
 
National Citizen Survey: A Biannual Survey of Jupiter's Residents
The Town of Jupiter conducts a survey of its residents to assess residents' views on services, programs and policies, and to benchmark and compare those results against other jurisdictions in Florida and nationally. Since 2009, Jupiter has used the National Citizen Survey, or NCS, a tool offered by the National Research Center and the International City Manager's Association (ICMA). The tool is used by many cities and counties across the nation to assess and benchmark their levels of service.

Reports
(Note: reports produced and may vary by year)
 
2017/2018

2016/2017 
 
2016/2015

2013/2014 
 
2011
 
2009
Summary Presentation of Results: A high-level presentation of the results. 
 
Summary Presentation
Summary Presentation
Summary Presentation
Summary Presentation
Summary Report of all Findings:  A complete report of all survey findings.
 
 
 
 
Survey Results - Full Report
Survey Results - Full Report 
Benchmark Report:  How Jupiter compares to other jurisdictions.
 

 
 
Benchmark Report
Benchmark Report 
Community Livability Report: This report is the most universal and summarizes all the results and key findings.
Community Livability Report
Community Livability Report
Community Livability Report
Community Livability Report
 
 
Dashboard Summary of Findings: This report offers a simplified (“rolled up”) quantitative view of the data, as well as comparison to past results and to national and Florida benchmarks for each question.
Dashboard Summary
Dashboard Summary 
Dashboard Summary
Dashboard Summary 
 
 
Trends over Time: This report reveals how resident perspectives and behaviors have changed across two or more administrations of the survey. It offers a high level view of how rankings have changed as well as relative position to the benchmark.
Trends over Time
Trends over Time
Trends over Time
Trends over Time 
 
 
Comparisons by Geographic Subgroups: This report discusses differences in opinion of survey respondents by four different geographic areas of neighborhoods within the Town.
Comparisons by Geographic Subgroups
Comparisons by Geographic Subgroups
Comparisons by Geographic Subgroups
Comparisons by Geographic Subgroups 
 
 
Technical Appendices: The appendices include the details about survey methods, individual response options selected for each question – with and without the “don’t know” option – and detailed benchmark results, including benchmarks to national and Florida communities. The "User Guide" also provides some information on process and method.
Technical Appendices
Technical Appendices
Technical Appendices 
Technical Appendices 

The NCS User Guide
 
 
Supplemental Web Results: This report shows results from a supplemental, "un-scientific" web-only sample of participants that is not weighted to current population statistics for Jupiter. 
Supplemental Web Results
 
Supplemental Web Results 
 
 
 

Community Focus Groups

The Town holds community focus groups bi-annually in order to get residents' and businesses' inputs on issues facing Jupiter, initiatives that should be considered, and overall direction of the community.  These focus groups are one aspect of community input that the Town Council can use to assess community needs and wants.