Citizen Survey & Community Focus Groups
The 2019/2020 Citizen Survey is Currently in the Mail
In early November, surveys were mailed out over 2,500 randomly-sampled addresses in the Town by the National Research Center. Surveys will be collected through the end of the calendar year, then summarized in a presentation at a regular Town Council meeting in February, 2020. Residents who did not receive a mailed survey may participate in an online version of the survey beginning on December 6, 2019.
National Citizen Survey: A Biannual Survey of Jupiter's Residents
The Town of Jupiter conducts a survey of its residents to assess residents' views on services, programs and policies, and to benchmark and compare those results against other jurisdictions in Florida and nationally. Since 2009, Jupiter has used the National Citizen Survey Opens in New Window , or NCS, a tool offered by the National Research Center and the International City Manager's Association (ICMA). The tool is used by many cities and counties across the nation to assess and benchmark their levels of service.
(Note: reports produced and may vary by year)
|Summary Presentation of Results: A high-level presentation of the results. || ||Summary Presentation||Summary Presentation||Summary Presentation||Summary Presentation|
|Summary Report of all Findings: A complete report of all survey findings.|| || || || ||Survey Results - Full Report||Survey Results - Full Report |
|Benchmark Report: How Jupiter compares to other jurisdictions.|| || || ||Benchmark Report||Benchmark Report |
|Community Livability Report: This report is the most universal and summarizes all the results and key findings.||Community Livability Report||Community Livability Report||Community Livability Report||Community Livability Report|| || |
|Dashboard Summary of Findings: This report offers a simplified (“rolled up”) quantitative view of the data, as well as comparison to past results and to national and Florida benchmarks for each question.||Dashboard Summary||Dashboard Summary ||Dashboard Summary||Dashboard Summary || || |
|Trends over Time: This report reveals how resident perspectives and behaviors have changed across two or more administrations of the survey. It offers a high level view of how rankings have changed as well as relative position to the benchmark.||Trends over Time||Trends over Time||Trends over Time||Trends over Time || || |
|Comparisons by Geographic Subgroups: This report discusses differences in opinion of survey respondents by four different geographic areas of neighborhoods within the Town.||Comparisons by Geographic Subgroups||Comparisons by Geographic Subgroups||Comparisons by Geographic Subgroups||Comparisons by Geographic Subgroups || || |
|Technical Appendices: The appendices include the details about survey methods, individual response options selected for each question – with and without the “don’t know” option – and detailed benchmark results, including benchmarks to national and Florida communities. The "User Guide" also provides some information on process and method.||Technical Appendices||Technical Appendices||Technical Appendices ||Technical Appendices |
The NCS User Guide
| || |
|Supplemental Web Results: This report shows results from a supplemental, "un-scientific" web-only sample of participants that is not weighted to current population statistics for Jupiter. ||Supplemental Web Results|| ||Supplemental Web Results || || || |
Community Focus Groups
The Town holds community focus groups bi-annually in order to get residents' and businesses' inputs on issues facing Jupiter, initiatives that should be considered, and overall direction of the community. These focus groups are one aspect of community input that the Town Council can use to assess community needs and wants.
- View a summary of the 2016 Community Focus Group feedback.