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1. When will my cart be delivered?

Delivery of the new small or large trash carts will begin the week of February 6th (and take approximately three weeks to reach all households).

2. What if I do not want a trash cart?

Delivery of the new trash carts will be performed by a third-party vendor and provided to all residents currently participating in the waste collection program. If you do not want the cart once it has been delivered, WM will be unable to provide you with waste collection services.

3. What size cart will I receive?

Households will receive a small cart. Residents who submitted a special request to the Town of Jupiter for a large cart prior to the October 15th deadline, will receive the large cart instead.

4. What is the normal life span of the carts?

20 years.

5. What if I have excess trash that will not fit inside of my cart?

The small and large carts can accommodate most household waste volumes. Should you have excess trash following an event, celebration, holiday, etc., please hold it until your next scheduled collection day. If you frequently have excess waste, please contact WM’s Customer Service Department at 772-546-7700 to order an additional cart. Additional carts will incur a one-time $65 charge and a $25 delivery fee. If residents would like to pick up the additional cart at our WM of Martin County facility located in Hobe Sound, the delivery fee will be waived.

6. Do we have to use the Waste Management bin exclusively?

Yes. All residents will need to exclusively use the cart provided by Waste Management, which meets the specifications required for the automated pick-up system used on the Waste Management trucks.

7. When should I start using the new trash cart?

The new carts should be used beginning with the first scheduled pick-up in March of 2023.

8. Why do I have to use the new trash cart?

Waste Management is switching to automated pick-up, meaning the trucks that will be used have an arm that picks up the cart and dumps it into the truck. The new carts meet the specifications required for this automated pick-up system.

9. What if I am disabled or physically unable to get my trash to the street or return the cart to my storage area?

The current program to accommodate those with disabilities will stay the same. If there is no able-bodied person living at the residence to get the cart to and from the curb, WM will provide backdoor service with a note from your doctor. Residents can contact WM’s Customer Service Department at 772-546-7700 to arrange for this accommodation.

10. Can I get a smaller cart?

The agreement between Waste Management and the Town calls for just two can sizes, a small and a large. This agreement was reached based upon industry advancements and challenges, including pricing and staffing considerations. The automated arms on the trucks are calibrated to pick up the small and large carts.

11. I can’t fit this in my garage and my HOA won’t allow me to keep it outside. What do I do?

The Town recommends you reach out to your HOA to discuss how this issue is going to be resolved as it will most likely affect multiple homes in your community. The Town will be happy to provide information that will allow the HOA to formulate solutions that work for their specific neighborhood. HOA’s or property managers are encouraged to reach out to the Town if they need any information.

12. My neighbors have received their cart, but I haven’t. When will I receive my new cart?

Waste Management is delivering the new carts based on the trash collection schedule used in Town. At times, they may have to stop delivery in the middle of a neighborhood due to the parameters surrounding their delivery hours, which means some neighbors may receive their cart before others. Per the contract the Town has with Waste Management, all carts must be delivered before March 1.

If you do not receive your cart by Tuesday, February 28, please contact the Town’s Engineering Department (561-741-2467) or Waste Management (772-546-7700) to have one delivered.