Accessibility & Privacy Policy

Privacy Policy 

Types of Information We Collect:
The information we gather is either information (for example, your name and address) that you voluntarily supply when you register or initiate transactions, or information gathered on usage patterns and preferences as visitors navigate the web site, use our services such as e-mail, or read our e-mail newsletters. 

To help make our web site more responsive to the needs of our visitors, we use a standard feature of browser software, called a “cookie”, to assign each visitor an unique, random number that resides on your computer. The cookie does not identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself, we won't know who you are, even if we assign a cookie to your computer as the only personal information a cookie can contain is information you supply. A cookie cannot read unrelated data off your computer. We use cookies to help us deliver a better, more personalized service. For example, we use cookies to track the pages and services on our web site visited by our users. We can build a better web site if we know which pages and features our users are visiting and how often. 

Browser Level Information and IP Addresses: 
Our web server automatically collects limited information about your computer configuration when you visit our web site, including the type of browser you use, the operating system you are running, the resolution of your computer monitor, the web site that referred you, and your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data such as the web pages you want to view can be transmitted to you. We use IP address information for systems administration and trouble-shooting purposes. 

Town of Jupiter Mobile App: 
The Town of Jupiter is using SeeClickFix but has branded it JupConnect, an online and mobile service request system, to power its mobile app and reporting forms. JupConnect is an application that allows Jupiter citizens to report non-emergency related issues. JupConnect can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. JupConnect is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly. 

Passport to Jupiter is a mobile app that promotes popular destinations to hidden gems, the Passport to Jupiter app features a variety of destinations within the Jupiter area. The sites are broken down into six categories – Parks and Recreation, Historic Sites, Natural Areas, Beaches and Waterways, Entertainment and Culture and the Riverwalk – providing fun for a variety of interests. 

Other Disclosures: We may occasionally release information about our visitors when release is appropriate to comply with law, to protect the rights, property or safety of visitors to our sites, the public, our customers, or our government and its employees, agents, partners and affiliates. Please keep in mind that our communities are public spaces, so don't post anything that you don't want the world to see. Credit card numbers, product keys, and other confidential information, including anything covered under a non-disclosure agreement (NDA), should not be posted to any blogs, discussions, or other public areas.

Accessibility Statement for the Town of Jupiter’s Website

The Town of Jupiter uses the Section 508 standards and WCAG 2.0, Level AA as guidelines for pages within our website.

We routinely test our website using Ally Managed Service, a web accessibility evaluation tool with audit compliance by AudioEye.  The Town is actively engaged in the ongoing process of training our content editors and updating our website for compliance with the current accessibility standards.

Measures to support accessibility

Town of Jupiter takes the following measures to ensure accessibility of its Website:

  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Town of Jupiter’s website is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of the Town of Jupiter’s website. Please let us know if you encounter any accessibility barriers while on the Town’s website:

  • Phone: 1 (561) 741-2544
  • E-mail: 
  • Visitor address: 210 Military Trail, Jupiter FL, 33458

Compatibility with browsers and assistive technology

The Town of Jupiter’s Website is designed to be compatible with the following assistive technologies:

  • Internet Explorer 9/10/11
  • Chrome 63.x and higher
  • Firefox 22.x and higher
  • Safari 5.x and higher

The Town of Jupiter’s website is not compatible with:

  • Web browsers older than 3 major versions
  • Mobile operating systems older than 5 years

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

Supported Assistive Technology

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X
  • Keyboard-Only Navigation

Limitations and alternatives

Despite our best efforts to ensure accessibility of the Town of Jupiter’s website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Town of Jupiter’s website:

Archived documents: Older documents may not work with current assistive technologies because they use outdated technologies that do not support accessibility. We may be able to convert older documents to new formats upon request. Please contact Nikki Carpenito at for support.

Assessment approach

The Town of Jupiter assess the accessibility of the Town of Jupiter’s website by the following approaches:

  • Self-evaluation
  • External evaluation
  • Through our partnership with AudioEye we strive to maintain the Town’s website meets current (W3C) Web Content Guidelines and Standards (WCAG) version 2.0 AA for web content accessibility.
  • On-demand Town Council Meetings, CRA Meetings and Planning and Zoning meetings are closed captioned for the hearing impaired.
  • Beginning December 2019, all new PDF documents posted to the Town’s website, will meet the (W3C) Web Content Guidelines and Standards (WCAG) version 2.0 AA for web content accessibility.

Accessibility Assistance

If you have a disability and the format of any material on our website interferes with your ability to access information on this site, please contact Nikki Carpenito at for support.

To enable us to respond in a manner that will be of most help to you, please indicate:

  • The nature of the accessibility need
  • Your preferred format (electronic format, large print, etc.)
  • The web address of the requested material
  • Your full contact information, so we can reach you if questions arise while fulfilling your request

We aim to respond to accessibility feedback within 2-3 business days, and to propose a solution within 10 business days.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Town of Jupiter
ADA Coordinator & Senior Director, Internal Customer Service
Nikki Carpenito, MBA
Phone: (561) 745-1529