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There are several possibilities
a) Your new bill may have been issued before payment was received,
b) You may not have received your previous bill to be paid, or
c) If you are looking at your account information online, your payment may not have been updated in our system yet. Payments are updated on your account the next day, Monday - Friday. Payments made over the weekend will be updated to your account the following business day.
a.) Adjustments to lawn irrigation systems by property owner or homeowner's association. Customers should monitor the operation of their irrigation systems at least once per month for proper operation.
b.) There could be a "Silent" toilet leak. Silent toilet leaks occur when the tank flapper does not seal properly to the bottom of the tank. The Utility provides free test kits at the payment counter in Town Hall.
c.) Exterior pressure washing may have used more than expected.
d.) Pools with an automatic fill system may be malfunctioning.
e.) Exterior hoses could have been left on by the customer, by workers around the house, or by local children playing in the area.
f.) Backflow Preventers can leak on occasion, causing excessive water use.
You can get that information on your utility bill, or by calling (561) 741-2300, then press '2' for a Customer Service Representative. You must be billed at least one time before you may sign up your account on-line.
Base Facility Charges: Those charges required by the Town to financially support all or a portion of the fixed and non-variable costs of maintaining service facilities for an active consumer, whether any commodity is consumed or not. (Of course our commodity is Water).
The Town is constantly repairing and maintaining the entire water treatment and distribution systems, regardless of whether we produce and sell 10,000,000 gallons of water per day (gpd) or 20,000,000 gpd. The fixed costs of the utility generally include the repair and maintenance of our raw water wells, raw-water transmission mains, the water treatment plant, storage and pumping facilities, potable water transmission lines, distribution lines, hydrants, valves and the water meter. The base charge covers most of these fixed costs plus the costs associated with all the Utility personnel.
Similarly, as a customer or property owner, you have the responsibility to repair and maintain your home and property even if you don't live in it all year. You still have to repair and maintain the parts of your home that need service like painting inside and out, lawn care, irrigation system repair, and repair and replacement of the roof, windows, garage door, hot water heater, air conditioning, kitchen appliances, and any other electrical or plumbing fixtures in the home.
In contrast, the variable costs of the utility are the costs that are directly related to the cost of treating and pumping water to our customers. Costs associated with electrical power, fuel costs, treatment chemical costs, and the remaining portion of our fixed costs not paid by the base charge or other miscellaneous service charges. These variable costs are paid by the consumption or volume charges our customers pay from their monthly water use.
If you have any further questions about of base charges or about our volume charges, please do not hesitate to call us.
Our office hours are: Monday - Friday 8:00am - 5:00pm
Phone: (561) 741-2300
Location: We are physically located at 210 Military Trail, on the first floor of the 2 story addition, in the rear of the Jupiter Municipal Complex.
For information on electric water heater element failure click here .
The Palm Beach County Health Department publishes results on the beaches every other week while the Loxahatchee River District publishes results every week for the quality of the water at Jupiter beaches and parks.
To view the latest beach report visit here.
To view the latest Loxahatchee River reports visit here.
Click here to download the “Hot water heater guidance document”
Click here to download the Rotten egg smell guidance document.
Click here to download "A guide to stains, rings, discoloration and mineral deposits."
Click here to download the P Trap Brochure.
Click Here to learn about deterioration of flexible water heater connectors.