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Beaches

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1. What do the lifeguard flags mean?

Florida’s beach warning flag program uses flags in four colors accompanied by interpretive signs along the beach to explain the meaning of each color.  The beach flags provide general warnings about overall surf conditions and do not specifcally advise the public of the presence of rip currents. 

Look out for the lifeguard board that will generally indicate the presence of rip currents and general beach & water conditions.

2. Can I have a fire on the beach?

Fires of any kind or size are NOT allowed on or in Palm Beach County beaches and parks. This includes the beaches in Jupiter. This activity is restricted under Palm Beach County Ordinance 2004-022, Section 6.

3. Where can I park at the beach?

Parking is free at any of Jupiter's parks. Including free roadside parking along the S A1A corridor.   Click here to see a map of the free parking around the Jupiter Beaches.

4. Where can I find out what the quality of the water is for our local beaches and rivers?

The Palm Beach County Health Department publishes results on the beaches every other week while the Loxahatchee River District publishes results every week for the quality of the water at Jupiter beaches and parks.

To view the latest beach report visit here.

To view the latest Loxahatchee River reports visit here.

5. Am I allowed to bring my dog to the beach?

Jupiter is home to one of the last friendly dog beaches around.  Dogs are allowed on the beach between dune walkovers 26-57, or approximately between Ocean Cay Park and Carlin Park.  Click here to see a map of Jupiter’s dog beach. There are several rules dog owners must follow when bringing their four-legged friend to the beach.

• Owners are responsible for removing any animal waste on any areas of the beaches, walkways or recreational areas. 
• Dogs must not create a nuisance and while on the beach or in the recreational corridor.  Nuisances are behaviors that disturb or endanger the comfort, peace or safety of others, such as habitual barking, whining, or howling, or chasing people or vehicles. 
• Dogs must be under control, either on a leash or near the responsible person and obediently under voice command. 
• Dogs must have proper tags and licenses worn visibly and securely around the neck and must show evidence of vaccination for rabies.

6. How can I become more involved in keeping Jupiter's beaches beautiful?

Become a volunteer for Friends of Jupiter Beach.  Friends of Jupiter Beach is a 501 (c)(3) community organization whose goal is to support and maintain environmentally healthy, clean, and dog-friendly beaches in Jupiter, Florida.

7. Can I setup a tent and/or sleep on the beach?

Lodging (camping, living or staying for a long period of time) is not allowed on the beach or in recreational areas between the hours of 12am and 6am.

8. How can I reserve a beach pavilion?

All of Jupiter's beach pavilions (except for Carlin Park Civic Center) are maintained through Palm Beach County Parks and Recreation Department.  To rent or inquire about a pavilion please contact the County by visiting their website or calling (561) 966-6611

9. How can I rent the Jupiter Civic Center (Carlin Park)?

The Jupiter Civic Center, at the northeast end of Carlin Park, is a great place to host your next wedding, reception, birthday party, picnics, family reunions and memorial services.  To learn how to book the civic center please visit the civic center web page.

10. Why are some areas of the beach raked and other areas are not?

"The beaches are raked within the guarded swimming areas of the County parks where most beach goers tend to congregate. We prefer to leave as much of the coastline as possible in its natural state. The organic material washed up on our beaches provides habitat for animals living along the shore and fertilizer for dune plants. 

The next time you are out on the beach, watch the shore birds and ghost crabs feeding along the weed line. Note how the weeds tend to get buried by wind-blown sand up by the dune line and see how the dune plants spread out to meet the enriched soil." 

-Daniel Bates, Program Supervisor for PBC Environmental Enhancement and Restoration Division

11. How can I help protect the sea turtles?

When is official sea turtle nesting season?
March 1st through October 31st in Palm Beach County.

What types of sea turtles nest on Juno and Jupiter Beach?
Leatherbacks, loggerheads and greens. However, one may see Kemps Ridley and Hawksbill turtles swimming off our coast, but they rarely nest on our local beaches.

Are turtle nests protected on the beach?
They are protected by State and Federal law. However, only a fraction of the total number of nests on our beach are marked in any fashion. The vast majority are left to incubate naturally, without further protection.

Do beach goers harm turtle nests?
No, sea turtles bury their nests deep enough to be unaffected by routine beach activity.

How many eggs are there per nest?
There are approximately 100 eggs per nest, with an average 60 day incubation period.

What happens to the sea turtle eggs if they are exposed?
If the eggs are not hatched, rotation and exposure to the elements often cause the eggs to stop developing. Beach erosion commonly exposes turtle nests, which is an unfortunate but natural process.
Why do we have to turn lights off along the beach for the turtles?
Adult females avoid lighted beaches for nesting, and emerging hatchlings often become disoriented by beachfront lighting as they try to reach the ocean.

To learn more about South Florida's sea turtles or to volunteer/donate visit Loggerhead Marinelife Center

12. What are sea lice?

Sea lice - also known as beach lice or Sunbather's Eruption - are the larvae of thimble jellysh. They are generally found in warmer waters, such as those in the Gulf of Mexico and the Caribbean, and are most active between April and August. They are tiny specks, no smaller than a grain of pepper, and are almost invisible. “Sea Lice” 

Where are they? 

Sea lice have been reported reported in Palm Beach County and northern Broward County where the Gulf Stream pushes warm water closer to shore. They can also be found in brackish warm water such as the Loxahatchee River. 

What happens if you get bit by sea lice? 

Generally, sea lice bites occur when the tiny baby jellysh get caught between a swimmers' skin and their bathing suit, other clothes or even in their hair. If that happens, they will sting, though swimmers usually don't know they've been bitten right away. The itching from the sea lice usually doesn't start for four to six hours after leaving the water when people break out in an acne-like rash in the areas covered by their bathing suits or in crevices such as their armpit. The symptoms generally last two to four days but can last as long as two weeks. The rash can go away on its own or, in some cases, require more intensive medical treatment. 

How to avoid sea lice bites 

 First, always check Lifeguard ag postings. That's a sign that there's dangerous marine life in the water and it's best to stay away. Health officials say swimmers should avoid wearing T-shirts; protection from the sun can be achieved with sunscreen. Beachgoers are advised to change out of their bathing suits as soon as possible and then take a freshwater shower. You should also wash your bathing suit with detergent and dry it under high heat to kill any of the jellysh. Don't take a freshwater shower with your bathing suit on though, as this will cause the stinging cells in the fabric to re and release more venom. Some health officials advise wearing a waterproof moisturizer, such as zinc oxide, or layers of petroleum jelly to block the stings. According to the Florida Department of Public Health, there is some evidence that using a topical sunscreen or suntan lotion could actually protect your skin from penetration by the sea lice. There are also commercial products that advertise they can prevent sea lice or jellysh stings. 

And if you're stung by sea lice? 

Florida Department of Health recommends treating the rash with an antihistamine or hydrocortisone cream, as well as bathing in colloidal oatmeal and applying calamine lotion to reduce the rash and itchiness. If prolonged seek advice from a medical professional.

13. Should I worry about jellyfish?

Jellyfish are common in Florida, but they are not everywhere all of the time. These creatures range in size from tiny to several feet in diameter, with tentacles hanging below. While most jellyfish do not sting, Florida has several species that can sting. 

Contact with tentacles (even those that have broken off) can cause red, raised streaky welts that can last from 1-2 weeks and cause severe pain, tingling, itching, and even nausea and headache. Do not touch jellyfish that have washed up on the beach; even dead jellies can sting! The best advice is to look but don't touch.  

Florida Health Department Brochure about Jellyfish

14. What is beach tar?

The black, thick deposits that we often see on the beach and floating on the ocean is a natural seepage from the ocean bottom called "tar". Tar, or "rock oil," is a type of petroleum.  It has been around for thousands of years and has many uses. According to petroleum geologists, natural seeps can benefit the environment since oil is a natural organic substance and is food to some types of organisms.

Tar is only found in certain types of rocks, like shale, sandstone and limestone. Most of these rocks are located on the bottom of the ocean. These rocks are called porous rocks because they have many small holes in them. Porous rocks will "seep out" petroleum when there is movement in the earth or shifting of ocean floor sediments. Since petroleum is lighter than water, it rises to the top of the ocean where currents, tides and wind carry it to shore. Geologists believe tar seeps have been leaking natural tar into the environment for thousands of years.

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Building

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1. How do I upload my contractor licenses and insurance?

You can send all contractor licenses, general liability insurances, and workers compensation insurances to tojbuilding@jupiter.fl.us. A building representative will upload and update your contact information.

2. When is a Notice of Commencement required?

When the value of the work is valued at $2501.00 or above we require a certified, recorded copy of the Notice of Commencement. If the contract is for repairing or replacing a heating or air conditioning system, and the value exceeds $14,999.00 we require a certified, recorded Notice of Commencement.

3. Can I apply for a permit on-line?

You can apply online for all permit types. Please log on to the JCDS to create an account if you have not already done so.

4. How do I obtain building surveys, residential plans, master plans, or building records of my house?

All of our building surveys, residential plans, master plans, and building records are electronic. Enter your address and search our Online Records or fill out a JupConnect request for additional assistance.

5. What is the cost of a permit?

See the Permit Fee Schedule.

6. How can I get re-roof information about my home?

You can look for your roof information from the Building Department by searching our Online Records.

7. Do I need a permit to change out one window or door?

Yes. See the  Windows and Doors.

8. How can I pay my re-inspection fee so that I can reschedule my inspection?

You can pay fees on line with a credit card on the Jupiter Community Development System.

9. What paperwork is required to apply for a permit?

See the checklist that pertains to the proposed work and apply online here.

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Citizen Survey

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1. How did you get my address?

Your address was sampled at random from a list of all addresses from the post office within the Town boundaries. This is a standard service offered by the post office. It is not a city government file and no household member is named in the file.

2. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?

The current resident of the property - whether owner or tenant - should complete the survey.

3. What is the purpose of requesting the person who most recently had a birthday complete the survey?

We have randomly selected households within our jurisdiction to receive the survey. We like to choose in an unbiased way a person within each household to complete the survey. This way we ensure the results are representative of our community as a whole. While it may seem a bit strange, using the “birthday method” is a simple way to select an adult from within each household without permitting bias in our results.

4. I am the person in my household who most recently had a birthday, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household who is more i

We would prefer that you complete the survey. The “birthday method” described in the survey cover letter creates the most representative sample of our jurisdiction. You’ll be surprised at how much you can contribute!

5. I doubt that you are interested in my opinion, since I rarely leave my home. Should I really complete the survey?

Yes, the government is here to serve all residents, and it is important to us that we get feedback from a complete cross-section of our residents.

6. If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?

No, please don’t fill it out again. Because responses are anonymous, we don’t know who already completed a survey. Since we only want one response from each person, those who already sent in a survey should not return another one. The second copy is distributed as a reminder to all people selected to be sent a survey. Thank you for completing the first survey.

7. I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.

The sample for the mailed survey was designed to be as representative as possible of the population of our city, and households were selected randomly.  For those who did not receive a mailed survey but would like to provide input, an online survey will be available after December 27th on our website.

8. What will be done with the results?

The Town of Jupiter uses the results of the citizen survey to assess its performance in a variety of areas.  It also uses the results to identify areas of opportunity, and to develop new initiatives for its annual update of the strategic plan.  Because the survey allows the Town to benchmark itself against other cities and towns in Florida and across the nation, it's a useful tool in determining how well the Town does in delivering the services that contribute to the community's overall well-being and quality of life.  Over time, the Town is also able to compare year-to-year results to see if trends are improving, and to adjust its strategies where trends may be showing a decline in satisfaction.  To view past year's results, visit the citizen survey webpage.

9. On the survey, why is “Hispanic” separate from “Race”?

We want to compare the demographic profile of those responding to the demographic profile of the municipality as presented by the Census. In order to be able to do this we asked our race and ethnicity question the same way the Census does. The census designates Hispanic as an ethnicity, not a race.

10. Can I submit my survey online?

If you received a paper copy of the survey in the mail, we prefer that you complete that version of the survey and return it to the survey company in the provided envelope.  This method helps us to maintain the integrity of our survey process.  If you did not receive a paper copy in the mail, you may still participate by filling out a survey online.  The link to the online survey will be available after December 27th on our citizen survey webpage.

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Civic Center

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1. Can I have a fire on the beach?

Fires are NOT permitted on or in Palm Beach County beaches and parks. This activity is restricted under PALM BEACH COUNTY ORDINANCE 2004-002, Section 6. This includes the beaches in Jupiter, Carlin Park and at the Civic Center.

2. How much does it cost to rent the Civic Center?

Fees
In Season November - April $490 + Tax = ($521.85)	Off Season May - October $390 + Tax = ($415.35)	Security Deposit January - December $700 - Refundable

Additional Information

3. If I rent the Civic Center can I get married on the beach?

If you rent the Civic Center you do not need a permit to get married on the beach. However, access to the beach behind the Civic Center may, at times, be limited due to beach errosion and beach goers. The Civic Center boardwalk, beach and parking lot in front of the Civic Center is open to the public.

4. Can I rent my own chairs and tables at the Civic Center?

You are not permitted to rent your own tables, chairs, portable a/c units, bounce houses, food trucks, dunk tanks, etc. at the Jupiter Civic Center.

5. How can I see the inside of the Civic Center?

The facility will be open every Wednesday from 12:30 -1:30 PM with the exception of holidays and camp usage days in the summer. Due to staff & scheduling issues we are not able to coordinate private showings of the Civic Center. You may visit the facility during the normal viewing hours or you may try to visit the facility during a rental but it is at the discretion of the renter to allow you into the facility while their event is taking place.

Additional Information

6. How do I rent a Pavilion?

The Town of Jupiter does not rent any picnic pavilions.  All picnic pavilion rentals are handled through Palm Beach County Parks & Recreation Department, (561) 966-6611.

7. If I own a Jupiter business can I rent the Civic Center?

As of 2021, only incorporated Jupiter residents can rent the Jupiter Civic Center.  Click here for further details.

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Code Compliance

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1. How do I find out if there is an active code violation, code fine or code lien on a property?

Submit your request online after first creating a very brief profile.

Code Compliance Violation and Lien Search

2. Who do I contact with animal complaints?

The Town of Jupiter does not have an animal control officer or any facility or equipment to catch or impound animals, including feral cats and chickens. Please contact Palm Beach Animal Control at 561-233-1200.

3. Is Jupiter Farms within the town limits of Jupiter for code enforcement issues?

No, it is in unincorporated Palm Beach County, so you will need to call Palm Beach County Code Enforcement at 561-233-5500.

4. When is the next Code Magistrate hearing?

Code Magistrate hearings are held on the second Wednesday of each month, but you can also check the Community Calendar on the home page. Community Calendar

5. How can I report an illegal banner or sign?

Call the Code Compliance office at (561) 741-2477.

6. Who do I call to report a neighbor's overgrown yard or landscaping, or watering on the wrong day?

Call the Code Compliance office at (561) 741-2477.

7. Who do I notify if a property has garbage cans or recycling bins being placed at the curb too early, or has them being left out after the day of pick-up?

Call the Code Compliance office at (561) 741-2477.

8. How do I find out if a contractor or business is registered to do business within the Town of Jupiter?

Palm Beach County Local Business Tax Receipts are no longer required of all current and new businesses and professionals in the Town of Jupiter. Existing businesses should renew with the County by September 30 and new businesses should submit applications via the Palm Beach County Tax Collectors Office website. 

9. How do I find out about exotic vegetation removal, vegetation removal permits, the correct pruning of trees, and landscape pest infestations?

Contact the Natural Resources Division of Planning & Zoning at either (561) 741-2565 or (561) 741-2523.

10. Who do I call if my garbage or recycling is not being picked up on the scheduled day, or to find out if an item will be picked up per the town's contract with the waste hauler?

Contact the Engineering Department at (561) 741-2467.

11. How do I check for an active permit of any kind?

For building permits, contact the Building Department at (561) 741-2286.
For sign permits, special event permits, and vegetation removal permits, contact Planning & Zoning at (561) 741-2323.
For land alteration permits, contact Engineering at (561) 741-2467.

12. Who can I call for construction or building specifications, including fence, window, door, roof, electric, plumbing or A/C installations?

Contact the Building Department at (561) 741-2286.

13. Who should I call regarding maintenance of town canals and canalbanks?

Contact the Utilities Stormwater Division at (561) 741-2706.

14. Who do I call if a town road or sidewalk is damaged?

Contact the Public Works Department at (561) 748-2730.

15. How do I find out about having stop signs, no parking signs, or other types of traffic signs installed along a town road in my neighborhood?

Contact the Public Works Department at 561-748-2730.

16. Who do I contact to see about installing no trespassing signs on my property?

Call the Police Department on the non-emergency phone line at 561-799-4445.

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Community Redevelopment Agency (CRA)

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1. Where can I find information about what area the CRA manages?

On the Town of Jupiter website CRA webpage

2. When and where does the CRA meet?

On an as-needed basis in the Town Hall Council Chambers. For more information please call 561-746-5134.

Agendas & Meetings

3. Where can I get more information about the Harbourside project?

The website has information on the CRA Masterplan page. CRA Masterplan page

4. How are CRAs created?

Under Florida law (Chapter 163, Part III), local governments are able to designate areas as Community Redevelopment Areas when certain conditions exist. Examples include: the presence of substandard or inadequate structures, a shortage of affordable housing, and inadequate infrastructure.

5. What is a Community Redevelopment Agency?

The activities and programs offered within a Community Redevelopment Area are administered by the Community Redevelopment Agency. A five- to seven-member CRA "Board" is created by the local government, which directs the Agency. The Board can be comprised of local government officials and or other individuals appointed by the local government.

6. What is a Community Redevelopment Plan?

The Community Redevelopment Agency is responsible for developing and implementing a Community Redevelopment Plan that addresses the unique needs of each targeted area (CRA). The plan includes the overall goals for redevelopment in the area, as well as identifying the types of programs and projects planned for the area. CRA webpage

7. What is Tax Increment Financing?

After approval of a community redevelopment plan, a redevelopment trust fund is established for the CRA. Revenue deposited to this fund results from the incremental growth in taxable value within the area subsequent to establishment of the CRA. All funds received from a tax increment financing area must be used for specific redevelopment purposes within that area.

8. What is the Inlet Village and where are its boundaries?

The Inlet Village is a redevelopment area generally located north of Jupiter Beach Road, south of the Jupiter Inlet, east of the Intracoastal oxbow and west of Dubois Road (see map on the Inlet Village Project Map page). Inspiration for the character of development has been taken from historical development patterns and buildings similar to other Florida communities, such as Naples, Key West, and Fernandina Beach, and also in the northeast United States and the Caribbean Islands where water-oriented villages have evolved over many years. Inlet Village Project Map

9. Why were land uses changed in the Inlet Village?

During the late 1990’s, a developer submitted a conceptual plan to develop Suni-Sands Mobile Home park with three 8-story condominium buildings. The residents of the Town and the Town Council strongly opposed the project which would have allowed buildings of a height greater than the Jupiter Lighthouse. After the initial proposal for the development of Suni-Sands was turned down, the Town Council worked with a consultant, the concerned residents and property owners to prepare a plan that included desired development patterns, and standards and height criteria which were more in line with a village scale and character. To keep the overall height down to an average of 2.5 stories, but no greater than 3.5 stories, the Town allowed for an expanded use of the ground floor area.

10. Why are setbacks from the roadways so minimal for new buildings in the Inlet Village?

The minimum setbacks are consistent with the development patterns of historic village communities. Buildings are proposed to be oriented towards the street to define the public areas with architecture to create walkable areas for residents and visitors to enjoy. This development pattern also helps to avoid large expanses of parking areas from dominating the pedestrian area.

11. What is the process to get a new development approved for the Inlet Village?

All properties in the Inlet Village that are proposing large scale development are required to be processed as Planned Unit Developments. This process requires a public hearing before the Planning and Zoning Commission and the Town Council, so that public input can be considered prior to any significant development being permitted.

12. What is the maximum height for a new building in the Inlet Village?

General Commercial allows up to 5 stories maximum or 6 stories if under building parking is included. Inlet Village allows for a maximum of 3 ½ stories.

13. Why can’t development in the Inlet Village stand on its own with on-site parking like in most other areas of the Town?

By allowing for a combination of shared, off-site, on-street and multi-level parking, large, expansive and under-utilized asphalt parking lots can be minimized. With this combination of parking opportunities, additional area can be used for retail shops, galleries and other uses typically found in village districts. This strategy discourages the development of a project that is a single use with an expansive parking lot dominating the most publicly-visible area.

14. How late can a bar (or restaurant or retailer) in the Inlet Village stay open?

The Town code does not specify a closing time for bars, restaurants or retail. However, alcoholic beverages cannot be sold, served or consumed later than 2:00 am. Specific conditions are placed on site plan approvals to address any potential nuisances, such as noise.

15. How will residents be able to get to and from their homes safely across A1A after all this new development occurs in the Inlet Village?

During the public workshops held prior to the Town initiating the design of A1A, many residents and property owners expressed concerns about congestion and public safety. As a result, the design of the A1A roadway will include enhanced traffic calming measures, continuous sidewalks, pedestrian crosswalks, lighting, bike lanes and reduced speed limits throughout the corridor.

16. Why is the Town promoting so much development in the Inlet Village area?

Property development is determined by the property owner, the financial market and the demand for commercial and residential uses. The Town is responsible for establishing and maintaining development regulations and processing development applications.

17. Are there plans to install a traffic light at the intersection of A1A and Beach Road, near the Circle K?

Current traffic levels and patterns do not meet the levels required to install a signal. However, considering current and planned development in the Inlet Village, a signal will likely be warranted in 2016 or 2017. The Town will continue to work with Palm Beach County on the design and construction of a signal for this intersection to address the future needs.

18. Given the plans for the redevelopment of the Inlet Village area and the A1A roadway project, what changes are planned for how public safety will be addressed?

The design for the A1A corridor took into account many of the concerns raised by the residents and businesses who live, do business in and frequent the area. To address pedestrian safety, street lights and continuous sidewalks will be added to both sides of the roadway, and pedestrian crosswalks will be added at high-use intersections. Bike lanes will also be added on both sides of the roadway providing a designated lane for the cyclists. Additionally, the speed limit of the roadway has been reduced from 35 mph to 30 mph due to the increase in both pedestrian and bicycle traffic in the area.

As the area continues to redevelop and activity continues to increase, the Town is also giving thoughtful consideration to the issue of policing. The Town anticipates using a combination of sworn officers, non-sworn public safety staff and technology to enhance its ability to address public safety and quality of life issues, and will be working in the next few months to formalize these programs and strategies. Coverage in the Inlet Village district will be slowly increased during the upcoming 2013/2014 season, then be fully implemented the following season (2014/2015).

19. What are the plans and timing for the Suni Sands mobile home park, now that it has been sold?

The new owner of the park has indicated that they have 6 to 9 months of due diligence to do on the property prior to beginning any land planning efforts. They have stated publicly that it would be approximately two years before any of the residents or mobile homes would be relocated.

20. Now that the Pa Ja Motel has been demolished, what are the property owners’ plans for development?

The PaJa’s property is located in unincorporated Palm Beach County, so any future development plans would be handled by the County. It is possible that the property could be annexed into the Town when the owner desires to redevelop the property, but the timing of that is currently unknown.

21. When the Kempe project was initially proposed, on-street parking was a consideration. Does the project still include on-street parking?

The on-street parking initially shown on Saturn Street has been removed from the approved plan. It will be necessary for the project to provide 12 parking spaces off-site, either by purchasing parking within the proposed parking garage on Parkway Street, leasing additional parking from a surrounding property, or providing the required parking through another means. The developer will need to provide the Town with documentation showing how the parking will be provided.

22. When will the Jupiter Inlet Marina and restaurant open on the old site of the Seasport Marina?

The owner anticipates opening the restaurant on New Year’s Eve assuming the weather cooperates and the construction schedule is maintained.

23. What is the approval process and schedule for the proposed Parkway Street parking garage?

The rezoning for the property was heard and recommended for approval at the September 10th Planning and Zoning Commission meeting. The site plan will be considered by the Planning & Zoning Commission, the Community Redevelopment Agency and the Town Council at their October and November meetings. For information on meeting dates and agendas, visit www.jupiter.fl.us/agendas or call 561-746-5134.

24. What does the phrase “Funky Fishing Village” mean when it is used to describe the Inlet Village?

“Funky” is intended to be an organic blend of the existing uses and activities. It describes a non-uniform, non-homogenous combination of commercial and residential development that can support today’s uses while giving a nod to the area’s past as a historic fishing village. In many development scenarios typical of today, there may be a handful of landowners in a given area developing fairly large tracts of land for a single use (i.e. a large shopping center or a residential community). In the Inlet Village, there is a variety of property sizes, ranging from a ¼ acre to as large as 10 acres, owned by several different businesses and property owners with many different uses. There are large-net commercial fishing boats, small charter fishing and diving boats, paddleboard and kayak rentals, single family homes, offices and office warehouses, and personal services such as dentists, family counselors, tutors, and accountants. There are also restaurants, motels, vacation rentals and mobile home parks. This development pattern is not the traditional one seen in South Florida; rather it is a character that has evolved with the area and is encouraged and expected to remain in the Inlet Village.

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COVID-19

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1. What Town of Jupiter events and programs have been cancelled or postponed?

Please check the individual committee agenda pages here for cancellation information.

As the situation evolves, please check back for updates to these cancellations and announcements. Additionally, follow the Town on Facebook at www.facebook.com/TownofJupiter for updates and information.

2. How and where can I be tested for the Corona Virus?

Right now, the recommended procedure for any individual that believes he or she is at risk is to first call your primary physician.  Based on your exposure and symptoms, they will advise you on the best course of action, and help you find how and where to get tested if symptoms and circumstances warrant.  

Testing is available locally at various locations – the criteria for testing are different at each location.  For more information visit  Jupiter Testing site, Palm Beach County Testing Sites and Martin County Testing Sites.

3. Will the water supply be affected or interrupted?

No.  Although many consumers are choosing to stock up on bottled water, that is not an indication that the water supply is or will be affected; that is simply their choice.   Jupiter’s water supply will continue to be provided at the high level of quality that it always has.  

All possible precautions are being taken to protect the health of our customers as well as our employees. Relative to our product, the Centers for Disease Control (CDC) has noted that the COVID virus has not been detected in drinking water. Additionally, the Jupiter Water System utilizes advanced water treatment technologies and disinfection processes which are highly effective in the removal and inactivation of viruses such as COVID-19.

4. Can I still register my child for summer camp?

Please visit the Jupiter Recreation Camps Page for the latest information in camp availability.

5. Has the Town of Jupiter implemented a curfew?

At this time, the Town has not initiated a curfew.  If a curfew is announced, the Town will post the information on its website, social media sites, and through its email system.  Sign up for email notifications here, or follow the Town on Facebook.

6. I'm trying to limit going out. What online services does the Town offer?

In doing business with the Town or at Town facilities, residents and customers are encouraged to limit non-essential contact by:

• Using Online Services:  Pay utility bills, request permits, renew or request business licenses, file development applications and search public records by visiting www.jupiter.fl.us/eservices.  
• Communicating Electronically:  Contact Town officials and Town staff via email, telephone, and online. A searchable staff directory is available at www.jupiter.fl.us/directory.  Use the JupConnect button on the Town’s homepage to ask questions or provide input.

7. Are Town facilities open?

Effective Monday, May 18th, Town Hall and the Police Department lobbies are open for in-person business. In-person business should be limited to critical needs only, and customers are strongly encouraged to make an appointment ahead of time. You may contact Town officials and Town staff by email and telephone using the searchable staff directory on our website. 

Customers are encouraged to use online services as much as possible. The following actions can be performed online: 

• Pay your utility bill or start a new account
• Request permits
• Renew or request business licenses
• File development applications
• Search public records
• Contact us through the ’JupConnect’

Fingerprinting services are unavailable at the Police Department until further notice.  

The Town Community Center remains closed.

8. Are Town of Jupiter parks open?

Please visit the parks webpage for additional information and rules.

9. How can I get updates from my child's school?

Jupiter public schools are part of the Palm Beach County School District (PBCSD),  and their website (https://www.palmbeachschools.org/) will contain the latest information.    In addition, PBCSD has been providing updates on social media at https://www.facebook.com/PBCSD/. Each individual school also maintains a website and social media site.  Search on the District’s website for your child’s school.  If your child attends private school, they are also likely to be providing updates on their websites and social media sites.  

For a listing of Jupiter area public and private school contact information and websites, visit page 19 of the Town’s New Resident Guide here.

10. How can I find out about assistance programs that might be available?

The Town maintains a Help & Assistance Programs webpage with a listing of area programs. For questions on available assistance, residents may also call Neighborhood Services at 561-741-2524.

11. Are beaches in Jupiter open?

Beaches have been reopened as of May 18, 2020.

12. Are boat ramps and marinas closed in Jupiter?

Boat ramps and marinas have been reopened as of April 29th with some rules and regulations.

13. Do I have to wear a mask in public?

On Wednesday, June 24, Palm Beach County issued an Emergency Order requiring face masks to be worn in public places within the County. The Emergency Order became effective today, June 25. For a detailed summary containing guidance on where masks are required and a list of exemptions, click here. In keeping with the Executive Order, masks are now required at all Town of Jupiter Government public lobby and meeting areas.

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Engineering

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1. How can I get a speed limit changed on my street?

Send a letter, addressed to the Director of Engineering, Parks & Public Works, noting specific reasons for concerns over current speed limit. The Town will perform an evaluation of the existing conditions to determine validity of requested speed limit changes.

2. How can I get street lighting on my street?

In general, the Town will add supplemental (additional) lighting in areas of the Town that have FPL overheadpower service or existing FPL street lights.   An additional light would be considered at a busy intersection, driveway or crosswalk.  The intent of the supplemental lighting is not to install lighting on an area wide or neighborhood basis.  

 

3. How do I report a street light out?

Call the FPL CARE CENTER at 561-697-8000, or contact the Engineering Division at 561-741-2467. To access FPL Care Center directly follow this link.

FPL Care Center

4. Can I get traffic counts for my street?

Contact CJ Lan at (561) 741-2538 or cj@jupiter.fl.us of Town of Jupiter Engineering Division.

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Facility Rentals

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1. Can I have a fire on the beach?

Fires are NOT permitted on or in Palm Beach County beaches and parks. This activity is restricted under PALM BEACH COUNTY ORDINANCE 2004-002, Section 6. This includes the beaches in Jupiter, Carlin Park and at the Civic Center.

2. Do I need a permit to get married on the beach?

The Town of Jupiter does not issue special event permits for the beach. Please call Palm Beach County Parks & Recreation at 561-966-6600 for additional information.

3. How do I rent a picnic pavilion?

Pavilion rentals are handled through Palm Beach County Parks & Recreation Department at 561-966-6611. Additional Information

4. Can I get married at the Lighthouse?

The beautiful and historic site at the Jupiter Inlet Lighthouse makes for a wedding that is both unique and memorable. The intimate setting and the proximity to the iconic lighthouse provide the bride and groom and their guests a rare wedding experience.  Please visit the Jupiter Inlet Lighthouse and Museum for further details.

More Information

5. How can I rent a Jupiter facility?

The Town of Jupiter has three municipal facilities available to the community for rent. The Community Center, Civic Center and Old Town Hall are very unique venues each with it’s own individual amenities, policies and fees.  Please feel free to visit the Facility Rentals webpage for specific details.

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Garbage - My Service

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1. I just moved to the Town of Jupiter; do I have to pay for my cart?

No. New Town of Jupiter residents can contact WM’s Customer Service Department at 772-546-7700 to schedule a delivery.

2. What are my service days for garbage, bulk, yard waste and recycling?

Please visit the Sanitation Collection Zones Map to see your current service schedule.

3. What time will my garbage, bulk, yard waste and recycling be collected on my service days?

The hours of collection will be between 7 a.m. and 6 p.m. on your scheduled service day(s). Please place your cart at the curb the night before or by 6 a.m. on your service day(s).

4. Will trash still be picked up twice a week?

Yes, trash will continue to be picked up twice a week.

5. Why has my garbage bill gone up?

On March 1, 2022, the Town’s solid waste and recycling collection rates were adjusted to reflect new residential rates from Waste Management.

Residents will see the increase reflected in their March utility bill statement. March bills will be prorated with the number of days in the billing cycle from the previous February bill date through February 28 at the previous rate and from March 1 to the current date in March billed at the new rate. The April bill will reflect a full month of the increased rate. Please call 561-741-2467 with any questions you may have.

Visit Waste Collection Fees Page for further information.

6. Do the new trash carts apply to Jupiter Farms, Jupiter Inlet Colony, Tequesta, unincorporated Palm Beach County?

No. The new carts will only be provided to households that reside within the Town of Jupiter boundaries.

7. How often will my garbage be collected?

You will be notified of your designated days when you sign up for water service. You can also refer to the Town of Jupiter Trash Zone Map.

8. How do I start garbage service as a new resident?

When you sign up for water service, you will also be signing up for residential garbage, recycling, and yard waste collection. You will be billed monthly on your water bill.

9. What happens to trash pickup during a holiday week?

Thanksgiving and Christmas day are our only days off during the year. If your collection falls on any of these holidays, collection will occur for garbage and recyclables on your next regularly scheduled service day.

10. Where and how do I place my garbage for collection?

Place bins at the curb, or no further than 6 feet from the street, so they can be easily seen by your collector. You can set out as many 32 gallon cans (with lids) or plastic (tied tops) bags as needed. Each can or bag can weigh up to 50 lbs. Just make sure the lids and ties are secured to help keep dogs and other "critters" away, and the area clean.

11. When do I put out my garbage?

Your set out time is 7:00 a.m., or the night before is okay.

12. Who handles garbage and waste collection in Jupiter?

Waste Management handles collection for the Town of Jupiter. They can be reached at (772) 546 -7700 or (800) 824-8472, or you may visit their website: Waste Management

13. I cannot physically bring my cart to the curb. What do I do?

As has occurred in the past, Waste Management has a program in place for those residents who are physically unable to move the cart from their residence to the curb. Under this program, the cart can be left by the residence and Waste Management personnel will take care of moving it from to the curb and back to the residence. To register for this program, reach out to Waste Management at 772-546-7700.

14. What if I can’t fit all of my trash within the cart?

All trash must be placed within the cart on collection day. No trash can be left on the curb for collection. If you find that the amount of your trash is too much for your cart, you can ask a neighbor if you can place it in their cart or will need to store it until after your cart has been emptied by Waste Management. If you routinely have too much trash to fit into your cart, you can request a larger cart (if you currently have the smaller cart) or can purchase a second cart by calling Waste Management at 772-546-7700.

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Garbage - New Trash Carts

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1. When will my cart be delivered?

Delivery of the new small or large trash carts will begin the week of February 6th (and take approximately three weeks to reach all households).

2. What if I do not want a trash cart?

Delivery of the new trash carts will be performed by a third-party vendor and provided to all residents currently participating in the waste collection program. If you do not want the cart once it has been delivered, WM will be unable to provide you with waste collection services.

3. What size cart will I receive?

Households will receive a small cart. Residents who submitted a special request to the Town of Jupiter for a large cart prior to the October 15th deadline, will receive the large cart instead.

4. What is the normal life span of the carts?

20 years.

5. What if I have excess trash that will not fit inside of my cart?

The small and large carts can accommodate most household waste volumes. Should you have excess trash following an event, celebration, holiday, etc., please hold it until your next scheduled collection day. If you frequently have excess waste, please contact WM’s Customer Service Department at 772-546-7700 to order an additional cart. Additional carts will incur a one-time $65 charge and a $25 delivery fee. If residents would like to pick up the additional cart at our WM of Martin County facility located in Hobe Sound, the delivery fee will be waived.

6. Do we have to use the Waste Management bin exclusively?

Yes. All residents will need to exclusively use the cart provided by Waste Management, which meets the specifications required for the automated pick-up system used on the Waste Management trucks.

7. When should I start using the new trash cart?

The new carts should be used beginning with the first scheduled pick-up in March of 2023.

8. Why do I have to use the new trash cart?

Waste Management is switching to automated pick-up, meaning the trucks that will be used have an arm that picks up the cart and dumps it into the truck. The new carts meet the specifications required for this automated pick-up system.

9. What if I am disabled or physically unable to get my trash to the street or return the cart to my storage area?

The current program to accommodate those with disabilities will stay the same. If there is no able-bodied person living at the residence to get the cart to and from the curb, WM will provide backdoor service with a note from your doctor. Residents can contact WM’s Customer Service Department at 772-546-7700 to arrange for this accommodation.

10. Can I get a smaller cart?

The agreement between Waste Management and the Town calls for just two can sizes, a small and a large. This agreement was reached based upon industry advancements and challenges, including pricing and staffing considerations. The automated arms on the trucks are calibrated to pick up the small and large carts.

11. I can’t fit this in my garage and my HOA won’t allow me to keep it outside. What do I do?

The Town recommends you reach out to your HOA to discuss how this issue is going to be resolved as it will most likely affect multiple homes in your community. The Town will be happy to provide information that will allow the HOA to formulate solutions that work for their specific neighborhood. HOA’s or property managers are encouraged to reach out to the Town if they need any information.

12. My neighbors have received their cart, but I haven’t. When will I receive my new cart?

Waste Management is delivering the new carts based on the trash collection schedule used in Town. At times, they may have to stop delivery in the middle of a neighborhood due to the parameters surrounding their delivery hours, which means some neighbors may receive their cart before others. Per the contract the Town has with Waste Management, all carts must be delivered before March 1.

If you do not receive your cart by Tuesday, February 28, please contact the Town’s Engineering Department (561-741-2467) or Waste Management (772-546-7700) to have one delivered.

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Garbage - Old / Existing Containers

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1. What do I do with my old containers?

Residents can repurpose their existing container for yard waste. If you would like to dispose of your current container, please place the empty container out on your next bulk collection day and WM will collect it. To avoid confusion for WM drivers, please tape a note to the container indicating that it should be disposed of.

2. Is there a plan to recycle existing bins that we can no longer use?

Waste Management is creating a plan to collect old can(s). They are looking into the possibility of recycling these cans once collected.

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Garbage - Recycling, Yard Waste, Bulk Service, Etc.

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1. Will recycling be changing as well?

No. Residents will continue to use the same bins they currently use for recycling.

2. What are the rules concerning yard waste?

Yard waste, up to 8 cubic yards, will be picked up twice a week. Yard waste is any cut limbs, palm fronds, branches, bushes, twigs or grass clippings. Branches limbs and other cuttings should be bundled, tied and should not exceed 6 feet in length or weigh more than 50 pounds. Grass clippings, leaves and small twigs or branches must be placed in sturdy plastic bags with tied tops or in containers (with lids) not to exceed 32 gallons or weigh more than 50 pounds. Larger piles of yard waste will require a special pickup. Call Waste Management at 800-824-8472.

3. What about bulk pickup?

Non-vegetative items which cannot be containerized, bagged, or bundled, including but not limited to, inoperative and discarded refrigerators, ranges, toilets, washers, dryers, bath tubs, water heaters, sinks, bicycles, and other similar appliances, household goods and furniture at no extra charge. Put these items out at the curb on your first collection day. Construction and demolition debris is not acceptable. You may also haul this material away yourself. Use any outside contractor or call Waste Management for a quote.

4. Where do I dispose of old medications?

Palm Beach County “Operation Pill Drop” has several drop-off sites listed here: HHW Program

5. What about hazardous waste?

Materials such as paints, pesticides, pool chemicals, anti-freeze, and engine oil require a special disposal process. Please call the Solid Waste Authority for information on how to safely dispose of hazardous wastes 561-697-2700. Hazardous Waste Information 

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Garbage - Replacing My Cart

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1. How can I change my cart size?

Residents can request a large cart or a small cart at any time. Cart exchanges requested will incur a delivery fee of $25. If residents would like to pick up the cart at our WM of Martin County facility located in Hobe Sound, the delivery fee will be waived. To request an exchange, please contact WM’s Customer Service Department at 772-546-7700.

2. Can I order an additional cart?

Yes. Please contact WM’s Customer Service Department at 772-546-7700 to order an additional cart. Additional carts will incur a one-time $65 charge and a $25 delivery fee. If residents would like to pick up the additional cart at our WM of Martin County facility located in Hobe Sound, the delivery fee will be waived.

3. If my cart is lost or damaged, how do I order a replacement?

Residents can contact WM’s Customer Service Department at 772-546-7700 to schedule a delivery.

4. Is there a charge for replacement cart?

Your first replacement cart is free. Any additional carts will incur a one-time $65 charge and $25 delivery fee.

5. If I request a large cart, will I receive a small cart as well?

No. You will only receive one cart unless you chose to purchase a second cart directly from Waste Management.

6. Can I order a 32-gallon cart?

No, the only options are small (64 gallon) and large (96 gallon) carts

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General

Show All Answers

1. Where do I get a marriage license?

The Clerk and Comptroller for Palm Beach County issues marriage licenses. 

Visit their website for more information.

2. Where do I apply for Homestead Exemption?

The Palm Beach County Property Appraiser handles homestead exemptions.

Visit their website here for more information.

3. Who provides television, cable and satellite services in Jupiter?

Comcast, AT&T and DirecTV all provide services in Jupiter. Check their websites for coverage at your specific address.

4. Where is the Post Office in Jupiter, and how do I contact them?

The Jupiter post office is at 1095 Military Trail, and can be reached by calling (561) 744-2799 or visiting their website.

5. Who provides sewer service in Jupiter?

Service is provided by the Loxahatchee River Environmental Control District. They can be reached at (561) 747-5700 or you can

visit their website.

6. How do I become a citizen of Florida?

File a declaration of domicile with the

Palm Beach County Clerk & Comptroller's office.

7. Where is the library in Jupiter?

The Palm Beach County Library system's Jupiter branch is located at 705 Military Trail. Contact the Jupiter branch at (561) 744-2301 or visit their website

8. How do I register my child for public school?

Visit Palm Beach County School District for information on school boundaries and the documentation required to register. Call the School District at 561-434-8000 or

visit the District'student registration page here.

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Human Resources

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1. Can I apply for a position any time I wish?

The Town of Jupiter only accepts applications for open positions, that is, any position which has been advertised and for which we are actively recruiting. A completed employment application is required for any open position. You may attach a resume to your completed employment application; however, it will be reviewed for clarification purposes only. General applications or resumes are not accepted or kept on file unless a position is open.

2. How will I know what jobs I am qualified for and when to apply?

Whenever a position becomes available, the Human Resources Department will create an Employment Opportunity posting. This posting will contain a brief job description, statement of minimum educational and experience requirements, and will include a description of any special qualifications which may be required. Postings will be available for review in the HR Department. We also advertise in the Palm Beach Post, the Town’s Website (www.jupiter.fl.us), and other related publications. Employment applications must be submitted to the HR department by 5 p.m. on the posted closing date. Resumes cannot be substituted for this requirement but may accompany the application (see Answer to Question #1).

3. How do I file my application?

In order to ensure that your application receives the attention it deserves, you will need to submit a separate application for each open position. It is very important that you fill out the application completely, even if you attach a resume. Do not state “see resume” when asked to describe your responsibilities, experience, and employment dates. Your qualifications will be evaluated on the basis of information you provide on the application itself. Your resume will be reviewed for clarification purposes only. If you need more space to describe additional work experience relevant to the position, continue on a separate sheet of paper utilizing the same format.

4. How long must I wait before I know whether my application has been accepted?

Applications will be reviewed after the posted closing date. Please allow 2-3 weeks for this reviewing period. Applicants selected for further consideration will be notified by telephone. Candidates interviewed will be notified by the Human Resources Department once the position is filled.

5. If I've previously completed an application, will I automatically be considered for other positions?

No, a separate application form is required for each open position.

6. Does the Town of Jupiter have any prerequisite to employment other than the essential functions and qualifications described by the job posting and job description?

Yes. After the hiring authority selects the top candidate for a position, the Human Resources Department will conduct a background investigation which will include employment, driving history, criminal investigation, and other reports which may include information regarding character, work habits, performance and experience of past employment from previous employers. Certain positions require skill set testing. Following a job offer, candidates will also be required to successfully complete a Town paid pre-employment physical and drug screening.

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Information Systems

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1. What is Information Systems?

Information Systems is the computer department, which supports the internal IT systems for the Town of Jupiter.

2. Do I call Information Systems for general information about what is going on in the Town?

No. You will need to direct your call to the primary number (561) 746-5134, or you can visit our website at; Town of Jupiter Website

3. Can the Town of Jupiter I.S. Department assist me with my computer when it malfunctions?

No. You will have to take your computer to a quaified computer dealer or call tech support for your operating software to trouble shoot your computer. The Town's computer department does NOT perform that service to the public.

4. If I have questions about the website, do I call the computer department?

You can correspond with our webmaster by emailing Town of Jupiter Webmaster

5. Can I bring my computer into the computer department for the Town of Jupiter to trouble shoot or repair?

No. The computer department can repair internal equipment owned by the Town of Jupiter but cannot trouble shoot nor repair computers owned by our citizens.

6. Do I call Information Systems to learn if there are RFP's or Quotes for technology support projects?

Bids, RFP's and quotes will be listed on-line with the Town of Jupiter website at www.jupiter.fl.us under "Bids for Town Projects". When you click on  the link, you will have choices to click on.  Please choose the appropriate choice for RFP's and etc.

7. Does the Town of Jupiter purchase remanufactured toner product?

No. It is the policy for the Town of Jupiter to purchase Original Equipment Manufactured (OEM) products to lower our maintenance and repair costs that we have encountered in the past, with remanufactured products.

8. When an RFP has been posted, can I call an employee to learn more about it?

No. You will have to go onsite and download the information to learn about available bids. Be sure to attend any mandatory meetings, and you can ask questions then. Answers to the questions will be posted with the bid. The "Cone of Silence" will be in process and procedures are in place that prevents discussion of the active bid.

9. Can I just stop by anytime without an appointment to visit contacts with the computer department?

We recommend that you make an appointment in advance to assure contact with an I. S. employee. Otherwise, you may not be able to visit if they are otherwise engaged and will be unavailable.

10. Can I get copies of RFP's or Quotes from the Town of Jupiter?

Our bids and quotes are online and can be downloaded from the Demandstar website. If you are having trouble downloading, you can contact their help number for assistance (posted on their website).

11. Can I send the I.S. Department a sample toner cartridge to try out?

No. The Town of Jupiter I.S. Department will NOT accept any toner cartridge that we did not request through a purchase order or other through other means.

12. Can I call the Town of Jupiter to get a survey of the number of equipment, type of equipment and what they are going to purchase in the upcoming budget year?

The I. S. Department does not provide surveys over the telephone, as it is too time consuming. If this is a request you absolutely need, you can make an inquiry through the Town Clerks office. Please understand there is a cost involved for information gathered from the many departments that carry computer and printer equipment that you might inquire about.

13. How can I get information on whom to call within the I.S. Department if I need to contact an employee?

Please visit our website at http://www.jupiter.fl.us and click on "Contact Us". You can review the phone book for the Town of Jupiter, here.

14. Can I call the I.S, Department for recommendation on what type of computer equipment that I should buy?

No. The computer department will not make recommendations. This purchase must be done by your own research based on cost and quality that best matches your needs.

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Natural Resources

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1. Can I remove trees or vegetation in a residential neighborhood?

It depends on whether you live in a neighborhood with a development approval or not. Most formal developments and subdivisions in Town have a development approval which includes an approved Site Plan and Landscape Plan of record on file with the Town. Most of these neighborhoods have a Homeowners Association (HOA), which should be able to answer your question. However, when in doubt, please contact Natural Resources.

ANSWER (a): If you live in a neighborhood with a development approval and a HOA, and the trees or vegetation are located on your lot of residence, you do not need Town approval, only HOA approval. However, there is an exception to this: if the tree in question is a street tree (usually located within the green space between the sidewalk and edge of road) or is a tree or vegetation on a common area, then Town approval is required. In these cases, the HOA should apply to the Town for a Vegetation Removal Permit. 

ANSWER (b): If you do not live in a neighborhood with a development approval or a HOA - these are older neighborhoods (see list below), often referred to as "charter" neighborhoods - you do not need Town approval to remove trees or vegetation if they are located on a developed lot. These older neighborhoods are exempt, because at the time of development, there were no requirements for a minimum amount of preserved native vegetation or landscaping. If the lot in question is undeveloped, or is not zoned Residential, please contact Natural Resources.

The older neighborhoods are: Pine Gardens North, Pine Gardens South, East View Manor, Jupiter River Estates, Penn Park, Brentwood North, Brentwood South, Riverside Drive Park, Olympus, North Palm Beach Heights, and most streets north/south of Center Street.

2. Can I remove mangroves?

Removal of mangroves is not permitted by the Town - the State of Florida Department of Environmental Protection oversees mangrove protection. Requests for a permit to trim or remove mangroves should be directed to the DEP. The Southeast District office contact number is 561-681-6600.

3. I want to trim mangroves on my property. Do I need to hire a Professional Mangrove Trimmer, or can I trim the mangroves?

Trimming of mangroves is regulated by the State of Florida Department of Environmental Protection. Contact the Southeast District office at 561-681-6600 to determine if the trimming should be conducted by a Professional Mangrove Trimmer. The DEP maintains a list of PMTs.

4. I want to hire a tree/landscape company - Do you have anyone you can recommend?

Town policy does not allow us to recommend any companies. We do recommend that for any tree trimming, you choose an ISA Certified Arborist to ensure proper pruning techniques are followed. The ISA maintains a database of arborists, which you can search by zip code.

5. I want to hire a tree/landscape business. Are they registered with the town?

Please visit Palm Beach County Business Registration they can help research and verify any business registered with the county.

6. Who do I contact if I have a question about trees or landscape in the medians or along the Right Of Way?

The Public Works Department maintains the medians and can answer questions on this topic. 561-748-2730

7. My neighbors tree branches, roots, shrubs, or yard clippings are coming into my yard - can the town do something about this?

This is a private and civil matter between property owners. Please discuss this with your neighbor.

8. If a tree/landscape is on my property line we don't know who owns it - can the town come and tell us?

This is a private and civil matter between property owners. Please discuss this with your neighbor.

9. There is a dead tree on my property – Will the town remove it? Do I need a permit to remove a dead tree?

If it is on your property, it is the property owners' responsibility to remove it, since it is on private property. You do not need a permit to remove a dead tree. Depending upon where you live, you may need to replace it.

10. There is a dead tree in the Right of Way or alley way - who do I call about removal?

Please contact the Public Works Department at 561-748-2730.

11. There is a dead tree in my neighbors' yard - I am afraid it will fall on my house, what can I do?

Please contact Code Compliance at 561-741-2477.

12. I want to remove a tree or modify landscaping on a residential or commercial property - do I need permission?

These properties require a Vegetation Removal permit may be required for Residential, Commercial, Multi-family and Industrial. If modifying landscaping - say a few plant switch outs with other plants, then a zoning determination letter requesting the changes. If they are doing a significant amount of change in the landscaping, they will need to submit a new landscape plan with a site plan amendment fee and a letter of request. Contact Planning & Zoning at 561-741-2323.

13. Do I need a "Clearing" or "Vegetation Removal" permit to clear or remove exotic and/or prohibited plant species from my property?

Yes, a Permit Application for Vegetation Removal is required in order to identify and verify the exotic and/or prohibited plants to be removed as well as identify and protect any native trees and vegetation that should remain.

14. Someone is cutting a tree down or removing landscaping - who do I call to report it?

Please contact Code Compliance at 561-741-2477.

15. Who trims the seagrapes along the beach? Why do they seem overgrown?

The sections of beachfront that are owned by the Town are trimmed according to the terms and limitations of an approved State of Florida Department of Environmental Protection permit. The DEP regulates the protection of beach dunes and beach dune vegetation as well as trimming of beach dune vegetation. The trimming work is coordinated through the Public Works Department 561-741-2730.  One of the guiding factors of the Town’s seagrape trimming permit is the sea turtle nesting season, where trimming is limited during the season in order to allow the seagrapes to grow and shield the beach from nearby artificial light sources. Adult and hatchling sea turtles rely on the dark backdrop of the beach dunes and vegetation to point them towards the open ocean, which is brighter due to the reflection of moonlight. Artificial light can be very dangerous to sea turtles because the artificial light competes with the natural moonlight on which they rely for orientation. The Florida Fish and Wildlife Conservation Commission has more information about the disorientation of sea turtles caused by artificial lighting.

16. What are the lighting regulations on the beach to protect the sea turtle nesting?

Artificial lights on the beach such as from flashlights, and lighting from nearby developments, can be very dangerous for sea turtles. Lighting and sea turtle protection is regulated by the Environmental Resources Management division of Palm Beach County. Please visit their website or call 561-233-2400 to learn more about this topic including permitting requirements, sea turtle facts, and how to find sites to go on an approved sea turtle walk with a licensed guide. One of the guiding factors of the Town’s seagrape trimming permit is the sea turtle nesting season, where trimming is limited during the season in order to allow the seagrapes to grow and shield the beach from nearby artificial light sources.

17. Do I need a permit to build a dock or boatlift on my property?

Yes. A Building Permit is required, and is reviewed by multiple departments, including Building, Engineering, Planning and Zoning, and the Natural Resources division of Planning and Zoning. Docks and boatlifts must comply with all code provisions in the Marine Facilities section of Chapter 27 of the Jupiter Town Code. This section of Code describes the items that are required to submit an application, setback distances specific to each zoning district, as well as shape, size, and design requirements. All applications must include authorizations from all other applicable entities such as Florida Department of Environmental Protection, Army Corps of Engineers, and Homeowner’s Association. Please contact Planning and Zoning at 561-741-2323 with questions.

18. Can I build a seawall?

Yes, but the location of the seawall is dependent on if the property has an existing seawall that meets the definition of a Bulkhead in Town Code or if the existing shoreline stabilization on the property meets the definition of a Revetment in Town Code. If the property does not have an existing seawall as defined by Town Code, other options are available such as a riprap or an upland retaining wall. All options require permitting with the Town. Prior to submitting a permit application, the Town recommends having a pre-application meeting with Natural Resources and Planning staff. Staff are able to help determine if the existing shoreline stabilization meets the definition of a bulkhead or revetment, and will provide the replacement options available as determined by Code. All applications must include authorizations from all other applicable entities such as Florida Department of Environmental Protection, Army Corps of Engineers, and Homeowner’s Association. Please contact Planning and Zoning at 561-741-2323 with questions.

19. What are the current watering restrictions?

The South Florida Water Management District has a year-round landscape irrigation rule that limits lawn and garden watering. Details on what days and times are appropriate to water are available on their website. SFWMD can also be reached by phone at 561-686-8800.

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Neighborhood Services

Show All Answers

1. How do I apply for Food Stamps, Medicaid or Cash Assistance?

Jupiter residents can call Dept. of Children & Families for an appointment at (561) 694-5475, or here.

2. How do I apply for utility assistance?

Call Community Action Program at (561) 694-5471, located at 6415 Indiantown Road, next to the West Jupiter Recreation Center.

3. Who do I call for garbage and lawn clippings pick up?

Call Waste Management, for garbage pickup (772) 546-7700, and for yard clippings (800) 824-8472, or go online.

4. How can we apply for a Neighborhood Grant?

The annual matching grant program rolls out in February each year. Applications will be posted in the Neighborhood Services website in February.

5. Are there any Neighborhood events and workshops coming up in the near future?

Dates are listed in the Neighborhood Services website.

6. How do I find out when our neighborhood meeting is being held?

Date and times are listed in the Town Calendar and Neighborhood Services website.

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Parks

Show All Answers

1. How do I report damaged playground equipment in a Town park?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using the "JupConnect" feature.

2. How do I find out about park closings?

Contact the Parks & Rec information line at: (561) 741-2666 or vist the website at: Park Closings

3. How do I report a beach shower that is running or is not working?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using the "Let Us Know" feature. Submit Request

4. How do I report a bee issue in a Town park?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using the "Let Us Know" feature. Submit Request

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Planning & Zoning

Show All Answers

1. What is the current zoning and land use designation of my property?

You may view an interactive map or download and print static copies of the most recent zoning and future land use maps in the mapping resources page. If you are unable to locate your property or wish to confirm your zoning and land use designation, call the Planning and Zoning Counter at 741-2323 to connect you with the Planning Tech on call service, or email the Planning & Zoning department.

2. What are the required setbacks for my property?

Please call the Planning and Zoning Counter at 741-2323 to connect you with the Planning Tech on call service. To better assist you please refer to the property by the address and/or subdivision of the property. The Town's setbacks may be determined by the Planned Unit Development (PUD) "rules" that were agreed to when your subdivision was approved by Town Council, or they may be determined by the underlying Zoning District of the property. You will need to know if your property is in a PUD, the appropriate zoning district and the lot dimensions if you plan to check your own setbacks.

Please call the Planning and Zoning counter at 561-741-2323 or email the Planning & Zoning department.

3. What are overlay districts?

An overlay district adds to the provisions of the applicable underlying zoning district. Overlay districts typically apply to a specific corridor or region and ensure that the unique needs of such a corridor or region are met. The Town of Jupiter has one such overlay district: The Indiantown Road Overlay Zoning District (IOZ). Refer to the Town of Jupiter Zoning Map for information about the Indiantown Road Overlay Zoning District (IOZ).

4. What is a variance?

The Zoning Board of Adjustment (ZBA) may grant variances authorizing a departure from the requirements of the land development regulations. In granting a variance, the ZBA may establish appropriate conditions or other such safeguards as it deems necessary to protect the public health, safety and general welfare. The ZBA is not empowered to authorize a variance to allow a use which is not permitted as a use-by-right or as a special exception, nor to allow an increase in residential density or non-residential development intensity beyond that which is permitted. Financial or economic hardships alone shall not be a basis for the granting of a variance.

The standards for the evaluation of legal hardship are:

1. That special conditions and circumstances exist which are peculiar to the land, structure, or building which is the subject of the variance application and which are not applicable to other lands, structures or buildings in the same zoning district.
2.That the special conditions and circumstances do not result from the actions of the applicant.
3.That literal interpretation of the provisions of these land development regulations would deprive the applicant of the rights commonly enjoyed by other properties in the same zoning district, under the terms of these regulations, and would work unnecessary and undue hardships on the applicant.
4. That the variance granted is the minimum variance that will make possible the use of the land, building or structure
5. That the grant of the variance is not contrary to the town's comprehensive plan
6. That the grant of the variance will be in harmony with the general intent and purpose of these land development regulations
7. That the grant of the variance will not be injurious to the area involved or otherwise detrimental to the public welfare. You may download and print the application for a variance in the resources page. It is advisable that you speak with a planner to go over the submission of the variance application.

Please contact the Planning and Zoning Counter at 741-2323 to connect you with the Planning Tech on call service. Varience Application.

5. Can I get a variance for the use I want on my property?

You may never apply for a variance for a use. Variances only apply toward regulations of the code, such as setbacks, height requirements, lot coverage, etc when a hardship can be demonstrated. Whether a certain use is "by-right", "special exception", or prohibited can not be changed by a variance as it is not the approriate article of law. Changes in use regulations (or "what can go where") must occur through a Zoning Text and/or Comprehensive Plan Amendment.

6. How do I get a copy of a permitted site plan or an old survey of my home?

You may call the building counter at 741-2286 or visit the Building Department webpage and request research for site plans and surveys that are public record. The time and fees are variable to the request and workload of the Research and Records department of the Building Division, please allow them time to get your request completed. If you wish to see proposed or approved site plans that have not been built yet, visit the Planning and Zoning Counter.

7. What is an easement?

An easement is a specified dedication of land to serve the purpose of the provision of services or the provision of access. A utility easement is a common example of an easement. To find out if you have an easement on your property, provide a recent survey to the planning and zoning counter and staff would assist you. You may also check the Engineering Division, where a Recorded Plat of your property may be located. There are different easements withvarying less than fee simple rights to your land, and these easements will effect how you can utilize the land and whether you may build over them. More specific information about easements are in store for the homeowners page currently in development.

8. What is my PCN (Property Control Number)?

Property control numbers are assigned by metes and bounds. You may find your property control number by agreeing to the conditions of the Palm Beach County Property Appraiser. Visit the PAPA site and select the owner, address or name of the subdivision of the property if you need to find the properties PCN number. If you have the PCN number and would like to find the property information made available to the public, you may select by PCN number.

9. May I split my property into two or more parcels?

You may split your property into two or more parcels assuming that all parcels meet minimum lot dimensions based on the zoning designation of the property. A table of the lot dimensions will be provided in the resources page. The splitting of your property requires an application to the Engineering Division. For more information on this process, call the Engineering Division at 741-2372. Site plan approval may also be required. Contact the Planning and Zoning Department for more information.

10. What is the Comprehensive Plan?

The Comprehensive Plan is a long term blueprint for future growth of the Town. It summarizes relevant information such as population projections, the pattern of existing development, suitability of land for development, the capacity of public facilities to serve future development, and the financial capacity of the Town to make improvements to those facilities. It establishes official Town policies toward land use and growth. It includes the Future Land Use Map (FLUM), which regulates the general type of land use that is allowed (ie: C.R.I.: Commercial, Residential or Industrial, etc.) and the maximum density (living units per acre) or intensity (square feet of building area) allowed for those uses. The State of Florida requires all counties and municipalities to adopt a comprehensive plan. All land use decisions made by the Town must be in conformance with the Comprehensive Plan. The Comprehensive Plan must consist of the following Elements, or chapters: Future Land Use, Transportation, Infrastructure (water, wastewater, drainage, etc), Recreation and Open Space, Conservation, Coastal Management, Housing, Intergovernmental Coordination, and Capital Improvements. Every seven years the Comprehensive Plan is evaluated and usually rewritten to update the blueprint for the NEXT seven years. The next Comprehensive Plan evaluation will be in 2022. The Five Year Community Investment Progam (or CIP) is updated annually.

11. What is the difference between a Future Land Use and a zoning district?

Zoning is a tool to help implement the Town's Comprehensive Plan. As a part of the Comprehensive Plan, the Future Land Use Element was adopted to assign Future Land Use designations to various areas of the Town. The Future Land Use designation determines the general type of land use that is allowed (such as commercial, residential or industrial), provides for location criteria (or the reasons why they should exist in certain locations of the Town and not others) and the maximum density or intensity of those uses. Within each Future Land Use designation, certain zoning district classifications can be assigned to provide a more detailed category of regulations. The zoning districts are located in the Town Code, which is an instrument of regulation passed by the Town Council and must be consistent with the Comprehensive Plan.

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Police

Show All Answers

1. How do I find Jupiter Crime Stats?

You can find crime stat information on our crime statistics webpage. Jupiter Crime Stats

2. How do I get a copy of a police report?

Police Reports can be requested through our Records Section.

Records Section

3. Where can I go to get fingerprinted?

The Jupiter Police Department offers fingerprinting services to the general public on Wednesdays from 8:00 a.m. - 12:00 p.m. in the lobby of the Jupiter Police Department.

If you are required to submit your fingerprints electronically, visit the Palm Beach County Sheriff's Office . 

4. How do I find out about sexual predators?

Visit the Florida Department of Law Enforcement Sexual Offenders and Pedators website.

Florida Department of Law Enforcement

5. How do I file for a restraining order?

An injunction for protection is a court order and is sometimes referred to as a Restraining Order. It directs a person not to have contact with you. There are four different types of injunctions: Domestic Violence, Repeat Violence, Dating Violence and Sexual Violence. There is no filing fee for these types of injunctions. You can file a petition for injunction at any courthouse.

File for a petition

6. How do I enroll a loved one in the Special Needs Registry?

Please visit our Special Needs Registry page for information on how to enroll by using the below link. Learn more and enroll here…

7. How do I get a copy of a traffic crash report?

How to request a copy of a police report: 

1. In person: You may request a copy of a police report by coming in person to our Records Section. Depending on the type of report, you may be asked to present identification.
2. By mail: In order to provide you with a copy of a police report by mail, we must receive your payment, a written request for the report and a self addressed stamped envelope before we can send you the report. When you make your request, you will be notified of the amount due for your copies.
3. By fax: You may fax your request to the Records Section at (561) 746-4545. Please make sure you include your contact telephone number so that we may respond to you regarding your request and the amount due for your copies.
4. By e-mail: You may request a report by e-mailing our Records Section: pd-records@jupiter.fl.us

How to request a copy of a traffic crash report:
Crash reports are only available to parties listed on the crash report, their insurance companies and attorneys during the first 60 days following the date of the report. After the 60 days, the report becomes available to anyone who may request it. Section 316.066, Florida Statutes, "Written reports of crashes", governs the completion and subsequent distribution of traffic crash reports.

Traffic crash reports are exempt from public disclosure for 60 days after the date the report is filed, except for parties involved in the crash and other specific parties (insurance companies; attorneys) outlined in the statute. This statute also provides criminal penalties (third degree felony) for the unlawful disclosure of confidential personal information and for unlawfully obtaining or attempting to obtain confidential personal information.

Within 60 days: If you are listed as a party on the crash report (driver, passenger, pedestrian, insurance company, etc.), you may request a copy of the crash report by coming in person to our Records Section and presenting identification.

After 60 days:
Traffic crash reports are no longer exempt from public disclosure after the 60 day period following the date the report is filed. After the 60 day period, anyone may request a copy of the crash report by coming in person to our Records Section or following the instructions above for obtaining a copy of a report by mail or fax.

You may also contact the Palm Beach County Traffic Division at (561) 684-4030. They are located on the third floor at 2300 N. Jog Road, West Palm Beach, FL 33411-2745. Their 'Traffic Accident Records Section' is responsible for collecting, coordinating and analyzing all traffic accident reports and records for all law enforcement agencies in Palm Beach County, including the Florida Highway Patrol.
For copies of crash reports dating back more than 12 months, you can also write to the Department of Highway Safety & Motor Vehicles, Room B-310, MS 28, Tallahassee, FL 32399-0537.

To request a report from the D.H.S.M.V., you will need to submit a Request a Crash Report form, a check or money order for $10 made payable to D.H.S.M.V. and a self-addressed stamped envelope. You will need to provide the exact date of the crash, the names of any known drivers and the location, including the city and/or county, of the crash.

8. I received a traffic ticket. What are my options?

Within 30 days of receiving the ticket, you must notify the Palm Beach County Clerk's office with written notice of how you intend to take care of your citation. Failure to do so will result in the suspension of your driver's license. You can opt to either pay the fee, attend traffic school or appeal the ticket by requesting a hearing. All of these options are explained in detail on the Clerk's website.

Traffic Violations

9. How do I request a house/business check while I am away?

If you are going on vacation or are away from your home/business for a short period of time, the Jupiter Police Department will check on your home/business for you. Just complete and submit the security check form. Complete a Security Check form

10. How do I retrieve lost/seized/forfeited property?

If you have been notified that we have found property that belongs to you or you have had property seized (other than a vehicle), please call our Evidence & Property Department at 561-741-2251 to schedule an appointment to retrieve your property. Appointments are available Monday through Thursday between 7:00am and 3:30pm. Vehicles forfeited during an arrest are subject to an administrative process in which a decision will be made to either return the vehicle (for an administrative fee) or to keep the vehicle through a forfeiture process. Information regarding the administrative process and decisions is sent, via certified mail, to the address on record of the vehicle's registered owner. If you have been notified that a vehicle has been authorized for return to you, an appointment is necessary and can be scheduled Monday through Thursday between 7:00am and 3:30pm by contacting the Evidence & Property Department at 561-741-2251.

11. How do I pay for my parking ticket?

If you received a parking ticket issued by the Town of Jupiter, the ticket itself is an envelope and can be used to mail your cash, check or money order to the Town. If you wish to pay in person, you may do so by bringing the ticket to our Records Section, located inside the lobby of the Police Department, on Mondays, Tuesdays and Thursdays (except holidays) between the hours of 7:00am and 5:00pm.

12. Should my child be in a child safety seat?

In the state of Florida, if you are transporting a child (aged 5 or under) in a motor vehicle, you must use a restraint device. For children aged 3 and under, a carrier or car seat must be used. For children aged 4 through 5, a carrier, car seat or seat belt may be used. Child restraint requirements are detailed in Florida Statute 316.613. Any driver can be stopped and ticketed for not having a child under the age of 4 in a child seat.

The Department of Highway Safety and Motor Vehicles and the Florida Department of Transportation have put together an easy to follow brochure containing guidelines for determining which restraint system is best suited to protect children based on their age and size. The brochure is available in English and Spanish.

You can check to see if your child safety restraint is the subject of a manufacturer's recall by visiting the National Highway Traffic Safety Administration Office of Defects 'Defects and Recalls' website.
Child Seat Law

13. Where can I get my child safety seat checked/installed?

The Jupiter Police Department has personnel who are certified in child safety seat installation. You can submit a request to have your child safety seat installed online at https://www.jupiter.fl.us/FormCenter/Police-5/Contact-the-Jupiter-Police-Department-on-41

Someone will call you to schedule your installation appointment. Please be prepared to provide manufacturer and model of the car seat as well as the age, height, and weight of the child. Installations must be completed by certified personnel. No walk-ins are allowed.

Another local option is Palm Beach County Fire Rescue Station 16. Certified personnel install child safety seats on the first Wednesday of every month. Station 16 is located at 3550 Military Trail, Jupiter. To schedule an appointment online with Palm Beach County Fire Rescue, please use the following link. https://www.pbcgov.org/PBCFR.CarSeatScheduler/#/

 

14. Do I need to wear a seat belt?

The Florida Safety Belt Law states that if you are operating a motor vehicle, you must be restrained by a safety belt.

Each passenger under the age of 18 must be restrained by a safety belt or a child restraint device.
Any front seat passenger over the age of 18 must be restrained by a safety belt.

Some exceptions to wearing a seat belt include persons having medical conditions certified by a physician, newspaper home delivery persons while in the course of their home delivery routes, solid waste or recyclable collection service employees while on a collection route, persons traveling in the living quarters of a recreational vehicle, persons traveling in the space within a truck body that is intended to contain merchandise or property, persons operating motor vehicles not required to be equipped with safety belts under federal law. Safety Belt Law

15. Do I need an alarm permit?

Town of Jupiter - if the address is located in the Town and not in an unincorporated part of the Town, no permit is required. If we respond to false alarms at an address more than three times during our fiscal year (Oct. 1 - Sept. 30), you will be billed $25 for each false alarm thereafter.

Unincorporated Jupiter - a permit may be required for a burglar alarm and can be obtained through the Palm Beach County Sheriff's Office.

Additional Alarm Information

16. How do I find out if someone is wanted?

The Florida Department of Law Enforcement provides a public access system,The Florida Crime Information Center, where you can conduct searches of wanted persons, missing persons, stolen vehicles and parts, stolen license plates and decals, stolen boats and parts, stolen guns and other stolen property. Public Access System

17. How can I get a background investigation completed?

We can provide you with an "Official Letter of Good Conduct" if you present a photo ID showing a Town of Jupiter address or a photo ID and some other proof that you have been a resident of the Town of Jupiter for at least six months. You may obtain this document by coming into our Records Section, located inside the Police Department lobby, on Mondays, Tuesdays and Thursdays (except holidays) between the hours of 7:00am and 5:00pm. We can process a name check for you and provide you with a printout of the results, minus anything that is not part of public records. You may obtain this printout by coming into our Records Section, located inside the Police Department lobby, on Mondays, Tuesdays and Thursdays (except holidays) between the hours of 7:00am and 5:00pm. The Florida Department of Law Enforcement, Division of Criminal Justice Information Services, is the central repository for criminal history information for the state of Florida. They provide public access to this information when requested. They have prepared a Fact & FAQ sheet to assist with their services.

The Florida Department of Law Enforcement

18. What are my rights as a Landlord/Tenant?

The Florida Department of Agriculture and Consumer Services Division of Consumer Services provides information about Florida's Landlord/Tenant Law. Landlord and tenant actions (evictions) can be filed through the Palm Beach County Civil Court.

Florida's Landlord/Tenant Law

19. How do I get a Florida driver's license or I.D. card?

Driver Licenses are issued by the Florida D.H.S.M.V. Division of Driver Licenses. Their website can help you locate a Driver License office near you. If you have a valid out-of-state license, you may be able to convert your license without taking a written or road test. However, you will be required to pass the vision and hearing tests. Florida law states that you must update your license to reflect your current address within 10 days of moving. You can change the address on your license at a driver license office or by completing a 'Change of Address' form and submitting it in the mail. You can add Emergency Contact Information to your driver's license by entering it online. The information you add can be accessed by law enforcement personnel in order to contact family and/or loved ones in the event of an emergency.

Florida D.H.S.M.V. website

20. How do I register my vehicle/boat/trailer?

The Florida D.H.S.M.V. website provides information regarding motor vehicle and vessel registrations, tags and titles. In the state of Florida, a vehicle must be registered within ten days of the owner establishing residency, becoming employed or placing their children in public school.

Florida D.H.S.M.V. website

21. How do I get a vehicle identification number (VIN) verified?

In order to register a used motor vehicle with an out-of-state title in Florida, the VIN must be verified. The VIN must be physically inspected by either a law enforcement officer, licensed motor vehicle dealer, Florida DMV Compliance Examiner/Inspector, DMV or tax collector employee, notary public commissioned by the state of Florida or a Provost Marshal. If the vehicle is road-worthy (vehicle has a current registration in another state, is insured and is mechanically sound) you can bring it to the Jupiter Police Department and we can perform the physical inspection for you. If the vehicle is not road-worthy and is within the Town of Jupiter jurisdiction, an officer can come to your location to perform the inspection. You can call the non-emergency number (561-746-6201) to request the inspection. The Florida D.H.S.M.V. has more information on their website for new residents registering their out-of-state vehicles.

You can enter the title number or the VIN of a vehicle registered in Florida on the Florida D.H.S.M.V. website and obtain vehicle information. The 'Vehicle Information Check' provides information including the year and make of the vehicle and the title status.

Buying or selling a vehicle? The Florida D.H.S.M.V. website has forms that may be useful to you and safety tips that may assist you in the transaction.

You can check to see if your vehicle subject to any manufacturer recalls by visiting the National Highway Traffic Safety Administration Office of Defects 'Defects and Recalls' website.
The Florida D.H.S.M.V. website

22. How do I apply for a passport?

Passports are issued by the U.S. Department of State. Their website contains all information related to passport applications.

You can apply for a passport at the Palm Beach County Courthouses located in Delray Beach, Palm Beach Gardens and Belle Glade. Passport applications are not accepted at the Main Courthouse in West Palm Beach.

You can apply for a passport at many post offices around the country. In Palm Beach County, passport applications are accepted, by appointment, at the post offices in Palm Beach Gardens, Lake Park, Riviera Beach and West Palm Beach.
U.S. Department of State

23. How do I apply for a social security number?

The U.S. Social Security Administration issues new social security numbers, replaces social security cards and processes applications for retirement and disability benefits.

The U.S. Social Security Administration

24. How do I register to vote?

The Florida Division of Elections website provides information regarding eligibility to vote, application forms and information about updating your voter's registration card.

The Florida Division of Elections

25. How do I get a fishing/hunting permit?

The Florida Fish and Wildlife Conservation Commission issues licenses, permits and certifications for activities impacting fish, wildlife and boater safety. The FWC website will help you find license and permit information and how to apply.

The Florida Fish and Wildlife Conservation Commission

26. I believe someone else used my identity when they were arrested. What do I do?

The Florida Department of Law Enforcement has developed a program to assist individuals who are concerned that their personal information has been used in an arrest record. Compromised Identity Services can assist with records checks and initiating a claim.

Compromised Identity Services

27. Where can I learn how to perform CPR?

The American Red Cross offers first aid, CPR and AED training courses. You can register on their website for a Health & Safety Course in Palm Beach County or view their online training. The American Red Cross

28. How do I dispose of unused medicines?

Don't flush them! The Florida Department of Environmental Protection offers guidelines on how to safely and properly dispose of unused/unwanted medications without contaminating water supplies and preventing accidental ingestion. The Florida Department of Environmental Protection

29. Where can I find citizenship and immigration information?

Find the information you need at the U.S. Department of Homeland Security website. Citizenship & Immigration Information

30. Where are my local fire stations?

The link below provides a listing of some of the fire stations operated by Palm Beach County Fire Rescue. List of local fire stations and locations

31. Where are the manatee protection and marine speed zones?

Please see the link below for information regarding manatee protection speed zones.

Manatee Protection Zones and Speed

32. How can I volunteer at the Jupiter Police Department?

The Jupiter Police Department's Volunteers in Policing Program (VIP) was established to help provide administrative support, and promote a positive relationship with the community. The volunteers work on an "as-needed" basis, without financial compensation, and are assigned various tasks, providing assistance in the areas of Crime Analysis, Data Entry, Fingerprinting, and assisting the Fleet Maintenance Specialist with maintenance of police vehicles. Contact us online to volunteer

33. How do I become a Police Explorer?

The Explorer program is a youth organization affiliated with the Boy Scouts Of America and targets young people in the community between the ages of 14 and 21. The program is designed to give youth who may feel they have some interest in a law enforcement career some hands on experience in criminal justice and law enforcement areas. Become a police Explorer

34. What is the Citizen Police Academy?

The Citizen Police Academy is a six week seminar held annually to orientate, educate, and communicate with citizens and members of the business community on the operations of the Jupiter Police Department. Register online

35. What is the Junior Police Academy?

The Junior Police Academy is a one week summer program designed for children (ages 9-12). Through classroom discussions, student activities and cadet handouts, the students will develop a deeper appreciation of law enforcement, while opening the door to better communication between officers and students.
Register online

36. What is the Jupiter Community High School Criminal Justice Academy?

The Criminal Justice Academy at Jupiter Community High School is an academic and career-preparation program for students serious about a career in law enforcement or criminal justice. The four year program is offered in partnership with the Town of Jupiter Police Department, which provides a unique opportunity for students to access expert local law enforcement knowledge. Courses, experience labs and training will be offered at the High School and at the neighboring Jupiter Police Department facility, which will offer students access to a Nationally and State Accredited police department equipped and staffed with investigative, crisis management, and crime prevention personnel and equipment. Apply here

37. What Jupiter police district do I live in?

Find out if you live in district one, two or three by selecting the link below. Jupiter District Map

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Public Works

Show All Answers

1. How do I report a problem with a sidewalk?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request (Click Here).

Submit Request

2. There is a pothole in the road, how do I report this?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using JupConnect.

Submit Request

3. My street sign (or other roadway sign) is missing or damaged, how do I report this?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using JupConnect .

Submit Request

4. Who do I contact to report a mosquito control issue or to obtain more information?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using JupConnect.

Submit Request

5. Who do I contact to report debris in the roadway?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using JupConnect.

Submit Request

6. Who do I contact to report a dead animal in the roadway?

Contact the Parks & Public Works main office at: (561) 748-2730 or submit an online Assistance Request using JupConnect.

Submit Request

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Railroad Transportation

Show All Answers

1. What is a Quiet Zone?

A quiet zone is a section of a rail line where locomotive horns are not routinely sounded.  Jurisdiction of Quiet Zones falls under the Federal Railroad Administration (FRA).  A quiet zone removes the requirement for the routine blowing of train horns, although the conductor always has the option to blow horns at their discretion.  To learn more about FRA's rules and requirements for quiet zones, visit their website.

2. How are quiet zones implemented?

In order to establish a quiet zone, local governments or other agencies must show that the lack of the horn does not pose a significant safety risk.  Some of the ways in which local governments may accomplish this include safety measures such as gates, medians, and other channelization devices.

3. What is the Jupiter Town Council's position on Brightline passenger rail?

Brightline, also known as "All Aboard Florida" (AAF), is a proposal by Florida East Coast Industries (FECI) to provide passenger rail service between South Florida and Central Florida, potentially expanding to Tampa and Jacksonville. The proposal would connect South and Central Florida by utilizing 195 miles of an existing rail corridor (some freight) located along the eastern portion of the state (see construction plans on Brightline's site here). Local governments along the corridor - such as Jupiter - have been working with regional planning councils, elected officials and each other to understand all of the impacts of the proposal. In addition, Jupiter is advocating that, if the proposal moves forward, it should only do so in a form that prioritizes public safety and quality of life issues.  Read more about what the Town Council has published regarding Brightline's plans.

4. What are the plans for quiet zones in Jupiter?

Currently the Town is working with the Palm Beach Transportation Planning Agency (TPA) to plan for quiet zones in Jupiter.  Brightline – the company that has recently established high-speed passenger rail from Miami to West Palm Beach and has plans to continue north to Orlando – is currently installing safety measures in West Palm Beach, Boca Raton, Boynton Beach, and Delray Beach at select intersections.  Once the safety measures are complete, those communities may apply for quiet zones.  If Brightline proceeds with phase 2 of their project to bring passenger rail north from West Palm Beach to Orlando, they will consider installing safety measures that may enable quiet zones.  At this point, the timing of that project is unknown.

If the plans for Brightline are delayed or changed, the Town could evaluate the cost of implementing safety measures and quiet zones.  The Town Council has prioritized a thorough and comprehensive review of Quiet Zones in their 2019 Strategic Plan, so that they may evaluate all available alternatives and associated costs in late 2018 or early 2019.  With this approach, it is the Town’s hope that Brightline’s plans will become clearer and the Town Council will be positioned to make decisions with all available information.

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Recreation

Show All Answers

1. What does Resident and Non-Resident (NR) mean?

You will see this terminology throughout the Recreation Division's publications and website. The determination of residential status will, in most cases, determine when you register and how much you will pay for activities. Incorporated Jupiter residents will have first chance at registering for programs/activities and will pay less than a non-resident. The reason for this is the incorporated Town of Jupiter resident pays taxes to the Town of Jupiter. A non-resident does not pay taxes to the Town of Jupiter. Having children in a Jupiter school or a mailing address that says Jupiter does not make you an incorporated Jupiter resident. It has no bearing on where you live but whether you pay taxes to the Town of Jupiter. For example, Jonathan's Landing, which is located in the middle of Jupiter, is considered an unincorporated community because they do not pay taxes to the Town of Jupiter. Other areas that are often confused as incorporated Jupiter residents are Jupiter Farms and Tequesta. Ultimately what determines your residential status is if you pay taxes to the Town of Jupiter. Another indicator if you pay taxes to the Town of Jupiter is if you have Jupiter Police or PBCSO patrol your neighborhood. PBCSO would be an indication that you are located in an unincorporated area of Jupiter/Palm Beach County. Unincorporated communities will be assessed a user fee of approximately 25% more than incorporated Jupiter residents. In addition, incorporated residents will have first priority to register for most programs and classes.

2. How do I add a family member to my online account?

1. First go to the Webtrac Registration Portal.
2. Log in with your username and password.
3. Click on "My Account" in the teal box just above the rotating pictures.
4. Click on the heading "Update," then click on "Household & Member Update."
5. Scroll down the list of names in your account and find the section "Add Additional Family Member Here"
6. Click on the "Add New Member Here" button and complete information.
7. You must save before leaving or your new member will not be added.

Webtrac Registration Portal Link

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Recreation - Classes

Show All Answers

1. What does Resident and Non-Resident (NR) mean?

Incorporated Jupiter residents pay Town of Jupiter taxes.  A non-resident does not pay taxes to the Town of Jupiter.  Having children in a Jupiter school or a mailing address that says Jupiter does not make you an incorporated Jupiter resident. It has no bearing on where you live but whether you pay taxes to the Town of Jupiter. For example, Jonathan's Landing, which is located in the middle of Jupiter, is considered an unincorporated community because they do not pay taxes to the Town of Jupiter. Other areas that are often confused as incorporated Jupiter residents are Jupiter Farms and Tequesta. Ultimately what determines your residential status is if you pay taxes to the Town of Jupiter. Another indicator if you pay taxes to the Town of Jupiter is if you have Jupiter Police or PBCSO patrol your neighborhood. PBCSO would be an indication that you are located in an unincorporated area of Jupiter/Palm Beach County. Unincorporated communities will be assessed a user fee of approximately 25% more than incorporated Jupiter residents.

2. What are your hours for registration?

The Community Center hours for registration: Monday-Friday, 8:00 AM - 8:30 PM, Saturday, 8:00 AM - 3:30 PM, Sundays, Closed

3. Do I have to pay for a class right away?

Yes, payment is expected at the time of registration.

4. How can I find out about class information?

Please visit our online registration webpage to look for currently offered classes.

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Recreation 50+

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1. I am a TOJ resident; can I register my friend or companion for a trip if they are a resident or non- resident?

Yes, you may register yourself and one travel partner in person, regardless of their residential status. Keep in mind all participants must have a completed Household & Release of Liability form on file for the current year.

2. Can I get a refund if I cancel a trip?

Refunds are available only if a replacement is available to take your place. Theaters, restaurants, theme parks etc. do not refund cancellations.

3. Why do I have to register for a trip so far in advance?

Theaters, restaurants, theme parks, etc., require deposits and final payment well in advance of the actual activity.

4. Do I have to pay for a trip at the time of registration?

Yes, payment is expected at the time of registration.

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Riverwalk

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1. Where is the Riverwalk?

Primarily along the eastern shoreline of the Intracoastal Waterway and the south side of the Jupiter Inlet.
Riverwalk webpage

2. How long is the Riverwalk?

Upon completion, this multi-purpose recreational corridor will be approximately 2.5 miles in length.
Riverwalk webpage

3. What facilities are available at the Riverwalk?

The Riverwalk has been master-planned to include a 15' wide pedestrian/bicycle path along the water, lighting, street furniture, observation areas, docks, fishing opportunities, public restrooms, parking, natural areas, an entertainment district, an urban park and access to several park and open space facilities including Jupiter Ridge Natural Area, Burt Reynolds and DuBois Parks. CRA Map & Points of Interest

4. Is there parking along the Riverwalk?

Free parking and entry ways are located at Mangrove Bay, Jupiter Yacht Club, DuBois Pioneer Home and the Riverwalk Events Plaza (under the Indiantown Road Bridge). Parking info

5. Are there public docks available?

Yes, they are located at the Jupiter Yacht Club on a first come, first served basis. Public boat ramps are located at Burt Reynolds Park. Public Docks

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Sponsorships

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1. Does the Town of Jupiter have sponsors for their events?

Yes, please see the sponsorship page for all the levels and events available for sponsorship. Sponsorship Page

2. Who do I contact about sponsoring a Town event?

Please go to the sponsorship page. There are different people in charge of each event, and they will have more information about the levels of sponsorship available. Sponsorship Page

3. Can I sponsor just one event at the Town?

Yes, you can sponsor a particular event, or become an annual sponsor. Sponsorship Page

4. If I sponsor an event, can I be the only sponsor from my line of business (like the only dentist)?

No, we cannot turn away businesses that want to participate as a sponsor or show favor to one over another. All sponsors must meet the qualifications. Please see the Sponsorship Policy (pdf). Sponsorship Page

5. What kind of special events can I sponsor?

The Town of Jupiter has many special events scheduled for 2013. Most events are free, and are family oriented. Some are held at the Jupiter Community Center, but some are held in other locations, like the Jupiter Riverwalk Events Plaza. Some are for adults over 50, some are for kids, and some are for all ages. Sponsorship Page

6. Do you have free events in the Town of Jupiter?

Yes, many of our events are free (no admission), and many of the activities at the events are free (live music, entertainment, bounce houses, etc.). Thanks to our generous sponsors, we are able to provide these great family friendly events at little or no cost to residents.

Special Events

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Storm

Show All Answers

1. Where can I find a shelter in the Jupiter area?

The Jupiter area has two designated American Red Cross emergency shelters:
Independence Middle School, 4001 Greenway Drive, Jupiter, 33458
Palm Beach Gardens High School, 4245 Holly Drive, Palm Beach Gardens 34410 Shelter Information

2. What supplies will I need for a hurricane?

News Channel 5 has a comprehensive list and video which can viewed here.

Must have hurricane supplies

3. How will I know what's happening after a storm if there is no power?

In the event there is no power post-storm, news bulletins will be posted daily in information tubes at sites thoughout the Jupiter area. A list of these sites can be found here. Post-Storm Information Updates

4. How do I prepare for my pets? Can I take them to a shelter?

Disaster shelters cannot accept pets because of health and safety regulations. Service animals for people with disabilities are an exception. A pet-friendly shelter is now available to county residents living in an evacuation zone or in a mobile home.

It is good to have a plan in place before you need it. A good site for pet preparations can viewed here.

Pet Care During a Storm

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Town Clerk

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1. When is the next Town election? How do I know where to vote?

Visit the Elections Information web page for Town election dates, results and additional election information. Determine your voting location by visiting the Palm Beach County Supervisor of Elections page.

Palm Beach County Supervisor of Elections page.

2. Where can I register to vote?

Register to Vote Here

3. When are Town Council and CRA meeting agendas and backup, meeting audio, and meeting minutes posted on your website?

 Agendas and supporting documentation are posted online generally a week before the meeting. Meeting audio is posted online generally the day after the meeting. Meeting minutes are posted online generally the day after they are approved at a Town Council or CRA meeting.  Please visit the Agenda and Minutes webpage.

4. What are the different Boards and Committees the Town has and where can I get more information on them?

Visit the Boards and Committee webpage to learn more about Town of Jupiter Advisory Boards and Committees.

5. How can I find out about upcoming projects that my company may want to bid on?

Bids, RFPs, and RFQs are placed online using Demandstar. You can view Active, Awarded, etc. bids on the Town of Jupiter Bid Page.

Demandstar

6. How can I find out about Town Ordinances?

Ordinances are adopted after two readings at a Town Council meeting, and are codified in the Town Code quarterly. To view the text searchable Town Code online, or to view the full text of Ordinances which have not yet been codified, visit the Ordinance web page. Ordinances

7. How can I get in touch with Town Council members?

At the Town Council Web Page (listed below), you will see a link to e-mail all members of the Town Council. To e-mail an individual member, click on their picture to view their bio page with their contact information. To contact the Town Council (or the Town Manager) by phone, call (561) 741-2214.

Town Council Page

8. How can I express my opinion at a Town Council meeting on a topic not included in the meeting agenda or on a Public Hearing agenda item?

Citizens have a chance at the beginning of each Town Council meeting to express their ideas or concerns to Council. This time is called Citizen Comments. The time limit is set for 3 minutes per person to ensure that all individuals who want to speak will have the option. Council will not have an immediate response rather Staff and Council will investigate and then respond to the individual.

9. What is the difference between Consent Agenda and Regular Agenda – What does it mean?

A consent agenda is a bundle of items that is voted on, without discussion, as a package. It differentiates between routine matters not needing explanation and more complex or controversial issues needing examination. These issues needing examination are pulled from consent. Each item is then discussed and voted on separately.

10. What are Comment Cards and when do I need to complete one?

Anyone wishing to speak is asked to submit a Comment Card to the Clerk prior to the start of the Council Meeting. Comment Card are available at the meeting in the Council Chamber’s Lobby. Citizen Comments and Public Comments are limited to three (3) minutes.

11. Where can I find a warranty deed?

The Clerk and Comptroller for Palm Beach County retains warranty deeds. 

Visit their website for more information.

12. Where can I find building permits or property surveys?

Permit packages, open and expired permits, and re-roof permits are accessible via the online portal or visit the Building Department Records webpage to submit your records request. 

13. How can I find a birth/death certificate?

The Office of Vital Statistics in Palm Beach County can now assist in obtaining birth/death certificates for any person who died in the State of Florida from 2009 to the present. 

Visit their website for more information.

14. Where can I request to Vote-by-mail?

Request to Vote-by-mail here.

15. Where do I get a marriage license?

The Clerk and Comptroller for Palm Beach County issues marriage licenses. 

Visit their website for more information.

16. How do I officially become a Florida resident?

Apply for a Florida Driver’s License or ID Card. See Requirements on the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) website.

17. How do I get a Business Tax Registration for my business?

The Town of Jupiter does not require its own BTR but any business in Jupiter is required to obtain a Palm Beach County BTR. Visit the Palm Beach County Tax Collector website for more information.  

18. How can I get a copy of my property taxes?

 Visit the Palm Beach County Property Appraiser for more information. 

 

19. How do I register my business so I can submit information on a upcoming bid?

Please create an account on Demandstar.  

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Town Council

Show All Answers

1. What is 'All Aboard Florida'?

All Aboard Florida (AAF) is a proposal by Florida East Coast Industries (FECI) to provide passenger rail service between South Florida and Central Florida, potentially expanding to Tampa and Jacksonville.

More information on All Aboard Florida

2. Does the Jupiter Town Council support 'All Aboard Florida'?

Jupiter is advocating that, should the AAF proposal move forward, it should only do so in a form that prioritizes public safety and quality of life issues. To that end, the Town Council sent a letter to Representative Patrick Murphy detailing their concerns. Read it here.

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Utilities

Show All Answers

1. Why does my bill show a previous balance?

There are several possibilities

a) Your new bill may have been issued before payment was received, 

b) You may not have received your previous bill to be paid, or 

c) If you are looking at your account information online, your payment may not have been updated in our system yet. Payments are updated on your account the next day, Monday - Friday. Payments made over the weekend will be updated to your account the following business day. 

2. When Will My Deposit Be Refunded?

Deposits are refunded after 60 months of exceptional payment history. A deposit held by the Town shall accrue interest at a rate established by the Town at prevailing market rates. If you move out of Town, the deposit will be refunded on our final bill. If you transfer to a new home in Town the deposit will transfer to the new address.

3. Why is My Water Bill So High?

There are several reasons why a water bill may be higher than usual:

a.) Adjustments to lawn irrigation systems by property owner or homeowner's association. Customers should monitor the operation of their irrigation systems at least once per month for proper operation.

b.) There could be a "Silent" toilet leak. Silent toilet leaks occur when the tank flapper does not seal properly to the bottom of the tank. The Utility provides free test kits at the payment counter in Town Hall.

c.) Exterior pressure washing may have used more than expected.

d.) Pools with an automatic fill system may be malfunctioning.

e.) Exterior hoses could have been left on by the customer, by workers around the house, or by local children playing in the area.

f.) Backflow Preventers can leak on occasion, causing excessive water use.

4. What is a Backflow Prevention Device?

Just what its name implies, it prevents water from flowing back into the water lines from a residence or business. Backflow devices are required when there is a possibility of backflow contamination to the water lines which may occur from irrigation systems and some high risk residential and commercial properties where there are conditions that might warrant additional protection to the potable water supply for both the customer and the Town.

5. How do I get my Water Account Number?

You can get that information on your utility bill, or by calling (561) 741-2300, then press '2' for a Customer Service Representative. You must be billed at least one time before you may sign up your account on-line.

6. What do I do if I am a Seasonal Resident?

Please e-mail or call us with your forwarding address so your bills can be paid in a timely manner. We also will accept an advance payment to help cover the average bills to the property. You also may want to talk to your plumber about turning your water off at your house valve to prevent flooding if there is an inside leak while you are away. Again, talk to your plumber to be sure that turning the water off will not damage your water heater, water softener, ice machine or the ice maker in your refrigerator.

7. What is the service area for the Town of Jupiter Utilities?

Our water service area runs from South Martin County to Juno Beach. To see our specific boundaries check out our Utilities Service Area Map.

8. What is a "Base Charge"?

The Town Water System Extension Policy Oridnance, defines the Base Facility Charge (or Base Charge) as follows:

Base Facility Charges: Those charges required by the Town to financially support all or a portion of the fixed and non-variable costs of maintaining service facilities for an active consumer, whether any commodity is consumed or not. (Of course our commodity is Water).

The Town is constantly repairing and maintaining the entire water treatment and distribution systems, regardless of whether we produce and sell 10,000,000 gallons of water per day (gpd) or 20,000,000 gpd. The fixed costs of the utility generally include the repair and maintenance of our raw water wells, raw-water transmission mains, the water treatment plant, storage and pumping facilities, potable water transmission lines, distribution lines, hydrants, valves and the water meter. The base charge covers most of these fixed costs plus the costs associated with all the Utility personnel.

Similarly, as a customer or property owner, you have the responsibility to repair and maintain your home and property even if you don't live in it all year. You still have to repair and maintain the parts of your home that need service like painting inside and out, lawn care, irrigation system repair, and repair and replacement of the roof, windows, garage door, hot water heater, air conditioning, kitchen appliances, and any other electrical or plumbing fixtures in the home.

In contrast, the variable costs of the utility are the costs that are directly related to the cost of treating and pumping water to our customers. Costs associated with electrical power, fuel costs, treatment chemical costs, and the remaining portion of our fixed costs not paid by the base charge or other miscellaneous service charges. These variable costs are paid by the consumption or volume charges our customers pay from their monthly water use.

If you have any further questions about of base charges or about our volume charges, please do not hesitate to call us.

9. Why am I billed for Stormwater?

Please click on the link for a brief history of the Stormwater Operations within the Town of Jupiter. Stormwater Home Page

10. Does your office also take care of my sewer bill?

The Town of Jupiter Utilities is not who provides you with your sewer service. Please call the Loxahatchee River District (Encon) at (561) 747-5700 or visit them on the web at Loxahatchee River District Website

11. What are your current rates?

View the Town's Rates Page.

12. Is there flouride in my water?

We do not add fluoride in the treatment process, however, trace amounts of fluoride are in our water because fluoride occurs naturally in the water supply. To learn more about the quality of our water view our Water Quality Report.

13. What are your office hours and location?

Our office hours are: Monday - Friday 8:00am - 5:00pm 

Phone: (561) 741-2300 

Location: We are physically located at 210 Military Trail, on the first floor of the 2 story addition, in the rear of the Jupiter Municipal Complex.

14. What's this pink stuff in my bathroom?

To learn more view this article.

15. How do I care for my hot water tank?

For information on caring for and flushing your hot water heater click here .

For information on electric water heater element failure click here .

16. What are these small white and/or grey particles plugging my strainers?

To learn more view this document.

17. Where can I find more information about the water quality at our local beaches and river?

The Palm Beach County Health Department publishes results on the beaches every other week while the Loxahatchee River District publishes results every week for the quality of the water at Jupiter beaches and parks.

To view the latest beach report visit here.

To view the latest Loxahatchee River reports visit here.

18. Are you experiencing sediment in your water?

Click here to download the “Hot water heater guidance document”

19. Is there a rotten egg smell from your hot water?

Click here to download the Rotten egg smell guidance document.

20. Do you see stain, rings, or discoloration in your toilets or sinks?

Click here to download "A guide to stains, rings, discoloration and mineral deposits."

21. Is there a sewage smell coming from your sink?

Click here to download the P Trap Brochure.

22. Are there black specks in your water?

Click Here to learn about deterioration of flexible water heater connectors.

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Veterans Memorial Legacy Brick Program

Show All Answers

1. How much does a brick cost?

Each brick costs $100 plus tax.

2. How do I purchase a brick?

On a computer or mobile device, visit www.jupiter.fl.us/VeteransBricks

3. What can I put on the brick?

Individuals have two options in selecting their message: 1) Bricks with an Armed Forces Insignia: Choses from the branch insignia for the U.S. Army, Navy, Air Force, Marine Corps or Coast Guard and add up to three (3) lines of text with 18 characters maximum per line. 2) Bricks without an Armed Forces Insignia: Add up to four (4) lines of text with 21 characters maximum per line. Please note, spaces are included in the character limit. 

All messages should be appropriate and political messages are not allowed. The Town of Jupiter reserves the right to deny the placement of any brick it deems to be inappropriate.

4. Where will the legacy brick be placed?

The bricks will be placed at the Town of Jupiter’s Veterans Memorial.

5. How long will bricks be on sale?

The first run of bricks will be on sale until August 31, 2023 or until all slots are filled, whichever comes first.

6. When will bricks be installed?

The first run of bricks will be installed at the Town of Jupiter’s Veterans Memorial by Veterans Day, November 11, 2023.

7. Will I be notified when the brick is installed?

Yes, the Town will send an email notifying all who purchase a brick that the bricks have been installed.

8. Can I pick where my brick is placed?

No. Bricks will be randomly placed in the Veterans Memorial area and the Town cannot guarantee that placement of a particular brick.

9. I would like to purchase two (or more) bricks and would like them placed together. Is this possible?

Yes. The bricks should all be purchased at the same time. Upon completing the purchase, send an email to CommunityRelations@jupiter.fl.us with the names on the brick and indicate you would like them placed together.

10. Can I purchase a brick to honor someone who served in the Armed Forces of a foreign country?

The Town of Jupiter’s Veterans Memorial and this brick program are dedicated to those individuals who served in the United States Armed Forces.

11. I want to order more than one brick, but the system won’t let me. What do I do?

When logged into the purchasing platform, each person in your “Household” can only purchase one (1) brick. To purchase more than one brick, add additional family members to the household. Should you need assistance with this step, call 561-741-2400.

12. Can the brick be placed for anyone, or must they be a veteran?

The Town of Jupiter’s Veterans Memorial and this Legacy Brick program are dedicated to those individuals who served in the United States Armed Forces.

13. Can I place a nickname on the brick, or does it have to be a legal name?

Nicknames are allowed, as long as they are appropriate. The Town of Jupiter reserves the right to deny placement of any brick it deems to be inappropriate.

14. Will the Town verify the verbiage before the bricks are ordered?

Those purchasing a brick should carefully read over their text prior to submitting the order form. The Town will check all submissions to insure the content is appropriate, but cannot guarantee any typos will be caught at this stage.

15. Does the brick have to include a name or can it just be a note or saying/statement?

All content must meet guidelines for appropriateness for the Veterans Memorial. No political messages or inappropriate content will be allowed.

16. I am having trouble ordering the brick online. How else can I purchase a brick?

The Parks and Recreation staff will be happy to assist those who are having trouble with the online portal. Please visit the Jupiter Community Center (200 Military Trail) if you need assistance.

17. How can I pay for my brick?

All bricks must be purchased using a credit or debit card.